Public bug reported:
I just visited a friend of mine. She's not all that technically
oriented. I installed Ubuntu on her laptop for her a while ago, and
she's very happy with it.
Now, 6 months later, I visited her house, and watched her start up the
computer and use it to browse a website.
She started it up, and logged in.
After login, the panel etc. loaded up. There's a white-on-orange star
in the panel to indicate that there are software updates. Attached to
this is a floating speech-bubble style notification.
The notification contains an icon, and some text. The text says
something like "there are important updates to apply to your system.
click the icon to install them."
I watched my friend apparently dismiss the notification, and continue
with loading up firefox. I said "wait a minute -- those are important
updates. they probably include security updates. you should apply
them." She replied "I keep trying to, but it never works. It says to
click the icon, so I do, and then the box disappears and the system
doesn't do anything about it."
She'd been clicking the large icon in the notification balloon. Not the
icon in the panel.
So, all this time, she'd never been getting updates.
This is a serious security/usability issue. I'm checking the "security
vulnerability" box, because the usability error probably means many
people out there are not keeping their system up to date, despite their
best intentions.
It would probably be fixable by removing the "wrong" icon from the
notification balloon. Or by making that icon actually work to launch
update manager.
** Affects: ubuntu
Importance: Undecided
Status: New
** Visibility changed to: Public
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"click the icon" instruction dangerously confusing
https://bugs.launchpad.net/bugs/175166
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