Yuri, this sounds like a possible duplicate of some existing bug (like
maybe bug 1877774 or bug 1877760). To help us confirm that please:

1. Run this command and send us the output:

   gsettings list-recursively org.gnome.shell

2. Follow these instructions:

https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment

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https://bugs.launchpad.net/bugs/1880337

Title:
  Screen lock won't work

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