Public bug reported:
I have a "UGreen USB3 Hub/SD card reader" which worked reliably under
Ubuntu Xenial for many months. Recently, I re-installed the machine it
was attached to with a fresh install of Ubuntu Focal. When initially
booted, the device works perfectly (at least, the USB3 ports and SD card
reader do; those are the only ports I use on it). However, after some
period of time I inevitably find the device has stopped working, and
dmesg is flooded with repeats of the following block of messages (I
include several copies below so the typical time-delay between repeats
can be observed):
[39695.777289] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[39695.777293] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[39695.861328] usb 6-2.3: reset SuperSpeed Gen 1 USB device number 3 using
xhci_hcd
[39728.545725] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[39728.545728] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[39728.633771] usb 6-2.3: reset SuperSpeed Gen 1 USB device number 3 using
xhci_hcd
[39761.313967] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[39761.313969] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[39761.397933] usb 6-2.3: reset SuperSpeed Gen 1 USB device number 3 using
xhci_hcd
[39794.082286] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[39794.082289] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[39794.166248] usb 6-2.3: reset SuperSpeed Gen 1 USB device number 3 using
xhci_hcd
[39826.850674] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[39826.850677] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr
command is pending. [39826.938742] usb 6-2.3:
reset SuperSpeed Gen 1 USB device number 3 using xhci_hcd
[39859.618976] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[39859.618979] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr
command is pending. [39859.706965] usb 6-2.3:
reset SuperSpeed Gen 1 USB device number 3 using xhci_hcd
The delay before failure (and these messages appearing) is highly
variable. Sometimes it's within a couple of minutes of booting the
machine; sometimes the device works happily for a couple of hours before
failure.
I've found that simply replugging the device (temporarily) solves the
issue, but obviously I'd prefer the device to be as reliable as it was
under the Xenial kernel.
This may be related to #1798979 which features extremely similar log
messages on failure, but the symptoms are ever so slightly different (no
CPU spike, no blinking LED), as is the model of card reader, hence why
I've filed a separate bug. I'll add an apport report after filing this,
but I should add there are multiple card-readers on this machine (my
work involves raspberry pis, so I often find myself re-writing cards in
bulk :). The specific one with the issue is listed as follows in the
lsusb output:
Bus 006 Device 005: ID 05e3:0743 Genesys Logic, Inc. SDXC and microSDXC
CardReader
The other card reader listed in that output (realtek) is a separate device with
no issues.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-05-09 (9 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
IwConfig:
lo no wireless extensions.
eno1 no wireless extensions.
MachineType: System manufacturer System Product Name
Package: linux (not installed)
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-29-generic
root=UUID=cdabc2c5-6b02-4784-ba20-79dcc57ec8f9 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30
RelatedPackageVersions:
linux-restricted-modules-5.4.0-29-generic N/A
linux-backports-modules-5.4.0-29-generic N/A
linux-firmware 1.187
RfKill:
0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
Tags: focal
Uname: Linux 5.4.0-29-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sbuild sudo
_MarkForUpload: True
dmi.bios.date: 11/09/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3603
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: P8Z68-V
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr3603:bd11/09/2012:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP8Z68-V:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
** Affects: linux (Ubuntu)
Importance: Undecided
Status: Confirmed
** Tags: apport-collected focal
** Tags added: apport-collected focal
** Description changed:
I have a "UGreen USB3 Hub/SD card reader" which worked reliably under
Ubuntu Xenial for many months. Recently, I re-installed the machine it
was attached to with a fresh install of Ubuntu Focal. When initially
booted, the device works perfectly (at least, the USB3 ports and SD card
reader do; those are the only ports I use on it). However, after some
period of time I inevitably find the device has stopped working, and
dmesg is flooded with repeats of the following block of messages (I
include several copies below so the typical time-delay between repeats
can be observed):
[39695.777289] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[39695.777293] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[39695.861328] usb 6-2.3: reset SuperSpeed Gen 1 USB device number 3 using
xhci_hcd
[39728.545725] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[39728.545728] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[39728.633771] usb 6-2.3: reset SuperSpeed Gen 1 USB device number 3 using
xhci_hcd
[39761.313967] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[39761.313969] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[39761.397933] usb 6-2.3: reset SuperSpeed Gen 1 USB device number 3 using
xhci_hcd
[39794.082286] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[39794.082289] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[39794.166248] usb 6-2.3: reset SuperSpeed Gen 1 USB device number 3 using
xhci_hcd
[39826.850674] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[39826.850677] xhci_hcd 0000:05:00.0: A Set TR Deq
Ptr command is pending. [39826.938742] usb 6-2.3:
reset SuperSpeed Gen 1 USB device number 3 using xhci_hcd
[39859.618976] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[39859.618979] xhci_hcd 0000:05:00.0: A Set TR Deq
Ptr command is pending. [39859.706965] usb 6-2.3:
reset SuperSpeed Gen 1 USB device number 3 using xhci_hcd
The delay before failure (and these messages appearing) is highly
variable. Sometimes it's within a couple of minutes of booting the
machine; sometimes the device works happily for a couple of hours before
failure.
I've found that simply replugging the device (temporarily) solves the
issue, but obviously I'd prefer the device to be as reliable as it was
under the Xenial kernel.
This may be related to #1798979 which features extremely similar log
messages on failure, but the symptoms are ever so slightly different (no
CPU spike, no blinking LED), as is the model of card reader, hence why
I've filed a separate bug. I'll add an apport report after filing this,
but I should add there are multiple card-readers on this machine (my
work involves raspberry pis, so I often find myself re-writing cards in
bulk :). The specific one with the issue is listed as follows in the
lsusb output:
Bus 006 Device 005: ID 05e3:0743 Genesys Logic, Inc. SDXC and microSDXC
CardReader
- The other card reader listed in that output (realtek) is a separate
- device with no issues.
+ The other card reader listed in that output (realtek) is a separate device
with no issues.
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.20.11-0ubuntu27
+ Architecture: amd64
+ CasperMD5CheckResult: skip
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 20.04
+ InstallationDate: Installed on 2020-05-09 (9 days ago)
+ InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
+ IwConfig:
+ lo no wireless extensions.
+
+ eno1 no wireless extensions.
+ MachineType: System manufacturer System Product Name
+ Package: linux (not installed)
+ ProcFB: 0 radeondrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-29-generic
root=UUID=cdabc2c5-6b02-4784-ba20-79dcc57ec8f9 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30
+ RelatedPackageVersions:
+ linux-restricted-modules-5.4.0-29-generic N/A
+ linux-backports-modules-5.4.0-29-generic N/A
+ linux-firmware 1.187
+ RfKill:
+ 0: hci0: Bluetooth
+ Soft blocked: no
+ Hard blocked: no
+ Tags: focal
+ Uname: Linux 5.4.0-29-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sbuild sudo
+ _MarkForUpload: True
+ dmi.bios.date: 11/09/2012
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: 3603
+ dmi.board.asset.tag: To be filled by O.E.M.
+ dmi.board.name: P8Z68-V
+ dmi.board.vendor: ASUSTeK Computer INC.
+ dmi.board.version: Rev 1.xx
+ dmi.chassis.asset.tag: Asset-1234567890
+ dmi.chassis.type: 3
+ dmi.chassis.vendor: Chassis Manufacture
+ dmi.chassis.version: Chassis Version
+ dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr3603:bd11/09/2012:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP8Z68-V:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
+ dmi.product.family: To be filled by O.E.M.
+ dmi.product.name: System Product Name
+ dmi.product.sku: SKU
+ dmi.product.version: System Version
+ dmi.sys.vendor: System manufacturer
--
You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/1879393
Title:
Delayed failure in Genesys USB3 SD card reader
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1879393/+subscriptions
--
ubuntu-bugs mailing list
ubuntu-bugs@lists.ubuntu.com
https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
