Public bug reported: Hi, I am unable to connect and print with a HP USB Pinter on Ubuntu 20.04, Spent some time troubleshooting with the default (previously current) drivers hplip ver. 3.20.3 , but Ubuntu 20.04 does not seem to be supported officially due to missing dependencies. Errors about missing pyqt4 dependencies among others.
When using the hplip ver. 3.20.3 from the Ubuntu Repo printer is found but fails to print. Just noticed similar bug filed, 690720 , and saw note that new hplip ver. 3.20.5 was just released and supports Ubuntu 20.04 When trying to install new package hplip ver. 3.20.5 with the .run script provided by HP I am unable to complete installatoin as it reports unmet dependency of pyqt5 , even though package python3-pyqt5 is installed on system. https://developers.hp.com/hp-linux-imaging-and-printing/gethplip Maybe the repo just needs to be updated with a newer build (3.20.5) to install on my system, or is there something that can be done in the meantime. Below hp-check -t when using the repo hplip ver. 3.20.3 , ============== Saving output in log file: /root/hp-check.log HP Linux Imaging and Printing System (ver. 3.20.3) Dependency/Version Check Utility ver. 15.1 Copyright (c) 2001-18 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Note: hp-check can be run in three modes: 1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP. 2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run. 3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies). Check types: a. EXTERNALDEP - External Dependencies b. GENERALDEP - General Dependencies (required both at compile and run time) c. COMPILEDEP - Compile time Dependencies d. [All are run-time checks] PYEXT SCANCONF QUEUES PERMISSION Status Types: OK MISSING - Missing Dependency or Permission or Plug-in INCOMPAT - Incompatible dependency-version or Plugin-version warning: ubuntu-20.04 version is not supported. Using ubuntu-19.10 versions dependencies to verify and install... --------------- | SYSTEM INFO | --------------- Kernel: 5.4.0-29-generic #33-Ubuntu SMP Wed Apr 29 14:32:27 UTC 2020 GNU/Linux Host: judith-mini Proc: 5.4.0-29-generic #33-Ubuntu SMP Wed Apr 29 14:32:27 UTC 2020 GNU/Linux Distribution: ubuntu 20.04 Bitness: 64 bit ----------------------- | HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP 3.20.3 HPLIP-Home: /usr/share/hplip warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 20.04 version Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.20.3 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/hplip/HP ppdbase=/usr/share/ppd/hplip doc=/usr/share/doc/hplip html=/usr/share/doc/hplip-doc icon=no cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv bin=/usr/bin apparmor=/etc/apparmor.d # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=no gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=yes foomatic-drv-install=yes foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.20.3 restricted-build=no ui-toolkit=qt5 qt3=no qt4=no qt5=yes policy-kit=yes lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no apparmor_build=no class-driver=no Current contents of '/var/lib/hp/hplip.state' file: [plugin] installed = 1 eula = 1 version = 3.20.3 Current contents of '~/.hplip/hplip.conf' file: warning: Could not access file: No such file or directory <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment> ------------------------- | External Dependencies | ------------------------- error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running' gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK - (xsane:5986): Gtk-WARNING **: 12:15:19.545: cannot open display: error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - INCOMPAT 'xsane needs to be installed' scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK - dbus DBus - Message bus system REQUIRED - 1.12.16 OK - policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK - network network -wget OPTIONAL - 1.20.3 OK - avahi-utils avahi-utils OPTIONAL - 0.7 OK - ------------------------ | General Dependencies | ------------------------ libjpeg libjpeg - JPEG library REQUIRED - - OK - cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - OK - cups-image CUPS image - CUPS image development files REQUIRED - - OK - libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK - libusb libusb - USB library REQUIRED - 1.0 OK - sane SANE - Scanning library REQUIRED - - OK - sane-devel SANE - Scanning library development files REQUIRED - - OK - libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK - libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK - python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.2 OK - python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK - error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed' error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed' python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK - python3-xml Python XML libraries REQUIRED - 2.2.9 OK - python3-devel Python devel - Python development files REQUIRED 2.2 3.8.2 OK - python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 7.0.0 OK - python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.34 OK - -------------- | COMPILEDEP | -------------- libtool libtool - Library building support services REQUIRED - 2.4.6 OK - gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK - make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK - --------------------- | Python Extentions | --------------------- cupsext CUPS-Extension REQUIRED - 3.20.3 OK - hpmudext IO-Extension REQUIRED - 3.20.3 OK - ---------------------- | Scan Configuration | ---------------------- hpaio HPLIP-SANE-Backend REQUIRED - 3.20.3 OK 'hpaio found in /etc/sane.d/dll.conf' scanext Scan-SANE-Extension REQUIRED - 3.20.3 OK - ------------------------------ | DISCOVERED SCANNER DEVICES | ------------------------------ device `hpaio:/usb/DeskJet_2600_series?serial=CN9348C3ZY06PS' is a Hewlett-Packard DeskJet_2600_series all-in-one device `hpaio:/usb/DeskJet_2600_series?serial=CN9348C3ZY06PS' is a Hewlett-Packard DeskJet_2600_series all-in-one -------------------------- | DISCOVERED USB DEVICES | -------------------------- Device URI Model ------------------------------------------------- ---------------------------------------- hp:/usb/DeskJet_2600_series?serial=CN9348C3ZY06PS HP DeskJet 2600 series --------------------------------- | INSTALLED CUPS PRINTER QUEUES | --------------------------------- DeskJet_2600 ------------ Type: Printer Device URI: hp:/usb/DeskJet_2600_series?serial=CN9348C3ZY06PS PPD: /etc/cups/ppd/DeskJet_2600.ppd PPD Description: HP Deskjet 2600 Series, hpcups 3.20.3 Printer Backend /usr/lib/cups/backend/hp does not exist!15 May 2020 10:52:34 AM PDT - error: Unable to communicate with device (code=12): hp:/usb/DeskJet_2600_series?serial=CN9348C3ZY06PS error: Device not found error: Communication status: Failed -------------- | PERMISSION | -------------- USB DeskJet_2600 Required - - OK Node:'/dev/bus/usb/002/004' Perm:' root lp rw- rw- rw- rw- r--' ----------- | SUMMARY | ----------- Missing Required Dependencies ----------------------------- error: 'libcups2' package is missing/incompatible error: 'python3-pyqt4' package is missing/incompatible error: 'gtk2-engines-pixbuf' package is missing/incompatible Missing Optional Dependencies ----------------------------- error: 'gtk2-engines-pixbuf' package is missing/incompatible error: 'xsane' package is missing/incompatible error: 'python3-dbus.mainloop.qt' package is missing/incompatible Total Errors: 5 Total Warnings: 1 Done. ============== And the following when trying to install with .run script hplip ver. 3.20.5 , from the dependency section on ============== RUNNING PRE-INSTALL COMMANDS ---------------------------- OK MISSING DEPENDENCIES -------------------- Following dependencies are not installed. HPLIP will not work if all REQUIRED dependencies are not installed and some of the HPLIP features will not work if OPTIONAL dependencies are not installed. Package-Name Component Required/Optional pyqt5-dbus gui_qt5 OPTIONAL pil scan OPTIONAL reportlab fax OPTIONAL pyqt5 gui_qt5 REQUIRED python-notify gui_qt5 OPTIONAL Do you want to install these missing dependencies (y=yes*, n=no, q=quit) ? INSTALL MISSING REQUIRED DEPENDENCIES ------------------------------------- note: Installation of dependencies requires an active internet connection. warning: Missing REQUIRED dependency: pyqt5 (PyQt 5- Qt interface for Python (for Qt version 4.x)) INSTALL MISSING OPTIONAL DEPENDENCIES ------------------------------------- note: Installation of dependencies requires an active internet connection. warning: Missing OPTIONAL dependency for option 'gui_qt5': pyqt5-dbus (PyQt 5 DBus - DBus Support for PyQt5) warning: Missing OPTIONAL dependency for option 'gui_qt5': python-notify (Python libnotify - Python bindings for the libnotify Desktop notifications) warning: Missing OPTIONAL dependency for option 'fax': reportlab (Reportlab - PDF library for Python) warning: Missing OPTIONAL dependency for option 'scan': pil (PIL - Python Imaging Library (required for commandline scanning with hp-scan)) warning: This installer cannot install 'pil' for your distro/OS and/or version. CHECKING FOR NETWORK CONNECTION ------------------------------- Network connection present. RUNNING PRE-PACKAGE COMMANDS ---------------------------- sudo dpkg --configure -a (Pre-depend step 1) sudo apt-get install --yes --force-yes -f (Pre-depend step 2) sudo apt-get update (Pre-depend step 3) OK DEPENDENCY AND CONFLICT RESOLUTION ---------------------------------- Running 'sudo apt-get install --assume-yes gtk2-engines-pixbuf' Please wait, this may take several minutes... Running 'sudo apt-get install --assume-yes python-pyqt5' Please wait, this may take several minutes... error: Command failed. Re-try #1... Running 'sudo apt-get install --assume-yes python-pyqt5' Please wait, this may take several minutes... error: Command failed. Re-try #2... Running 'sudo apt-get install --assume-yes python-pyqt5' Please wait, this may take several minutes... error: Command failed. Re-try #3... Running 'sudo apt-get install --assume-yes python-pyqt5' Please wait, this may take several minutes... error: Package install command failed with error code 100 Would you like to retry installing the missing package(s) (y=yes*, n=no, q=quit) ? n warning: Some HPLIP functionality might not function due to missing package(s). Running 'sudo apt-get install --assume-yes python-dbus.mainloop.pyqt5' Please wait, this may take several minutes... error: Command failed. Re-try #1... Running 'sudo apt-get install --assume-yes python-dbus.mainloop.pyqt5' Please wait, this may take several minutes... error: Command failed. Re-try #2... Running 'sudo apt-get install --assume-yes python-dbus.mainloop.pyqt5' Please wait, this may take several minutes... error: Command failed. Re-try #3... Running 'sudo apt-get install --assume-yes python-dbus.mainloop.pyqt5' Please wait, this may take several minutes... error: Package install command failed with error code 100 Would you like to retry installing the missing package(s) (y=yes*, n=no, q=quit) ? n warning: Some HPLIP functionality might not function due to missing package(s). Running 'sudo apt-get install --assume-yes python-notify' Please wait, this may take several minutes... error: Command failed. Re-try #1... Running 'sudo apt-get install --assume-yes python-notify' Please wait, this may take several minutes... error: Command failed. Re-try #2... Running 'sudo apt-get install --assume-yes python-notify' Please wait, this may take several minutes... error: Command failed. Re-try #3... Running 'sudo apt-get install --assume-yes python-notify' Please wait, this may take several minutes... error: Package install command failed with error code 100 Would you like to retry installing the missing package(s) (y=yes*, n=no, q=quit) ? n warning: Some HPLIP functionality might not function due to missing package(s). Running 'sudo apt-get install --assume-yes python-reportlab' Please wait, this may take several minutes... error: Command failed. Re-try #1... Running 'sudo apt-get install --assume-yes python-reportlab' Please wait, this may take several minutes... error: Command failed. Re-try #2... Running 'sudo apt-get install --assume-yes python-reportlab' Please wait, this may take several minutes... error: Command failed. Re-try #3... Running 'sudo apt-get install --assume-yes python-reportlab' Please wait, this may take several minutes... error: Package install command failed with error code 100 Would you like to retry installing the missing package(s) (y=yes*, n=no, q=quit) ? n warning: Some HPLIP functionality might not function due to missing package(s). error: A required dependency 'pyqt5 (PyQt 5- Qt interface for Python (for Qt version 4.x))' is still missing. RUNNING POST-PACKAGE COMMANDS ----------------------------- OK RE-CHECKING DEPENDENCIES ------------------------ error: A required dependency 'pyqt5 (PyQt 5- Qt interface for Python (for Qt version 4.x))' is still missing. error: Installation cannot continue without this dependency. error: Please manually install this dependency and re-run this installer. ============== Thanks for any assistance ** Affects: hplip Importance: Undecided Status: New ** Affects: hplip (Ubuntu) Importance: Undecided Status: New ** Summary changed: - Unable to use HP UBP Printer in Ubuntu 20.04 - apear to be hplip issues + Unable to use HP USB Printer in Ubuntu 20.04 - apear to be hplip issues ** Also affects: hplip (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1878974 Title: Unable to use HP USB Printer in Ubuntu 20.04 - apear to be hplip issues To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1878974/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
