Thank you for your bug report, could you try to

- start that command
$ journalctl -f

- start gnucash from a command line and copy any error displayed as well
as the output from the previous journal command

- right click on the blank icon in the launcher and add to favorite

- gsettings get org.gnome.shell favorite-apps

and see the name of the .desktop added, it should be gnucash.desktop

also what language do you use?

** Changed in: gnucash (Ubuntu)
   Importance: Undecided => Low

** Changed in: gnucash (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1876271

Title:
  Launch icon missing upon upgrade to 20.04 Desktop

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