Public bug reported:
The external USB Audio Interface Terratec DMX 6Fire is not working.
Connecting it gives the following output in dmesg:
[ 652.274154] usb 2-4: USB disconnect, device number 5
[ 656.978219] usb 2-4: new high-speed USB device number 8 using xhci_hcd
[ 657.000514] usb 2-4: New USB device found, idVendor=0ccd, idProduct=0080,
bcdDevice= 1.01
[ 657.000519] usb 2-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 657.000522] usb 2-4: Product: DMX 6Fire USB
[ 657.000524] usb 2-4: Manufacturer: TerraTec
[ 657.000527] usb 2-4: SerialNumber: 00000000000A468B
[ 657.001019] snd-usb-6fire 2-4:1.0: unable to receive device firmware state.
[ 657.001032] snd-usb-6fire: probe of 2-4:1.0 failed with error -11
I used an unaltered 20.04 live USB enviroment to rule out other packages
I might have installed.
1) Release:
Description: Ubuntu 20.04 LTS
Release: 20.04
2) Version of package:
Not sure about that.
My guess is, that it is related to module snd-usb-6fire so here is the output
of modinfo
filename:
/lib/modules/5.4.0-26-generic/kernel/sound/usb/6fire/snd-usb-6fire.ko
license: GPL v2
description: TerraTec DMX 6Fire USB audio driver
author: Torsten Schenk <torsten.sch...@zoho.com>
firmware: 6fire/dmx6firecf.bin
firmware: 6fire/dmx6fireap.ihx
firmware: 6fire/dmx6firel2.ihx
srcversion: CB3529736C1EBE5A8B098F3
alias: usb:v0CCDp0080d*dc*dsc*dp*ic*isc*ip*in*
depends: snd-pcm,snd-rawmidi,snd
retpoline: Y
intree: Y
name: snd_usb_6fire
vermagic: 5.4.0-26-generic SMP mod_unload
sig_id: PKCS#7
signer: Build time autogenerated kernel key
sig_key: 2E:1C:6B:CE:DF:4D:6E:F0:5B:25:79:E8:B6:0E:F2:9A:9A:01:CB:AF
sig_hashalgo: sha512
signature: 5B:92:9F:53:6C:E5:1E:2F:09:1E:D0:45:8C:43:DF:7D:B9:21:C2:43:
B0:84:7E:FC:1D:BA:AC:32:75:51:FA:68:A9:05:BB:29:15:F3:DE:8B:
AE:10:1F:4A:9B:0F:C5:C9:2F:B0:06:DB:71:9B:5A:A1:8F:32:F5:51:
35:73:B0:7A:0B:4A:96:F1:4E:02:68:27:C3:F7:1B:58:20:B6:36:43:
6C:93:3F:07:FB:35:0D:F3:D4:E1:B3:77:70:DD:2F:AD:5F:C4:E3:8B:
F4:19:5D:00:84:7E:F7:7B:F4:BC:A0:1E:BF:9B:F2:7B:6E:68:D9:B0:
9E:89:E3:3C:1B:93:AC:FB:1F:29:55:7C:99:D8:D5:2C:08:B4:39:70:
7C:FE:09:98:DE:C0:C8:BE:B5:81:B4:F6:2E:86:82:F6:35:1B:7A:72:
5C:51:55:29:21:76:92:05:5A:EF:65:DA:14:44:35:F6:98:ED:44:C7:
3D:67:2E:90:DC:5D:18:AD:45:AE:C3:E7:06:CF:40:07:4E:32:D9:39:
D8:27:0F:2A:06:66:FC:C5:79:B4:25:58:44:57:23:80:DB:2C:86:0C:
82:11:3F:B1:12:43:0B:74:FD:2C:AA:84:3F:48:3E:5A:4B:D8:B4:2D:
0D:E8:8D:AE:42:EF:AE:1D:CF:1B:00:27:3D:D6:7D:01:E4:ED:9A:FC:
BF:8B:D9:F3:D9:50:DE:37:4D:D5:87:3E:95:E0:80:5D:E3:5C:F7:38:
C8:37:86:FE:B1:AE:C9:39:75:22:B0:85:27:88:46:6D:DC:F8:75:18:
F9:F1:AC:4A:8B:EA:9B:D8:CB:5C:02:B8:07:CE:94:B7:6A:D4:D4:DD:
72:89:CF:FE:ED:FD:1F:5C:3C:A2:A8:75:8F:B2:D9:85:20:AD:8D:08:
01:DB:37:46:07:78:2E:3C:EF:26:8E:E4:43:37:74:55:0C:8A:2A:96:
8E:2C:A0:B5:7D:45:FE:1D:F6:1B:BF:42:57:B8:A5:B6:1D:24:17:69:
0F:88:1C:DC:F1:A9:81:C1:E0:05:B1:F5:80:58:C6:B2:F5:13:36:76:
7B:97:B0:49:13:BA:7B:36:18:D3:46:4E:77:1C:23:29:61:F4:0D:B4:
DE:79:CC:0D:CE:15:E7:5F:70:6F:15:DD:A1:3F:97:D1:18:D7:DB:F5:
59:B8:E2:46:AE:EF:A7:C2:9E:E2:52:F5:1F:0C:D3:43:04:EE:7F:02:
18:84:65:48:04:B5:88:CC:21:7C:C3:09:0A:70:DF:8E:A4:DD:A9:FF:
F3:DC:0A:24:B2:28:BF:A0:AB:91:22:4E:81:BE:9E:81:B1:9E:CC:81:
C9:65:28:E1:8F:46:5B:13:97:A3:BC:4D
parm: index:Index value for the 6fire sound device (array of int)
parm: id:ID string for the 6fire sound device. (array of charp)
parm: enable:Enable the 6fire sound device. (array of bool)
3) What you expected to happen
That I can use the inputs and outputs of the audio device
4) What happened instead
Alsa is not detecting the device.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
Uname: Linux 5.4.0-26-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: ubuntu 5415 F.... pulseaudio
/dev/snd/controlC0: ubuntu 5415 F.... pulseaudio
CasperMD5CheckResult: pass
CasperVersion: 1.445
CurrentDesktop: ubuntu:GNOME
Date: Sat May 2 10:49:14 2020
LiveMediaBuild: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Title: USB sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/26/2016
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: L71 Ver. 01.39
dmi.board.name: 198F
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 15.59
dmi.chassis.asset.tag: CNU411C9WB
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias:
dmi:bvnHewlett-Packard:bvrL71Ver.01.39:bd09/26/2016:svnHewlett-Packard:pnHPEliteBook840G1:pvrA3009DD10203:rvnHewlett-Packard:rn198F:rvrKBCVersion15.59:cvnHewlett-Packard:ct10:cvr:
dmi.product.family: 103C_5336AN G=N L=BUS B=HP S=ELI
dmi.product.name: HP EliteBook 840 G1
dmi.product.sku: D1F44AV
dmi.product.version: A3009DD10203
dmi.sys.vendor: Hewlett-Packard
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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https://bugs.launchpad.net/bugs/1876444
Title:
Terratec 6Fire DMX snd-usb-6fire 2-4:1.0: unable to receive device
firmware state.
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