apport information ** Tags added: apport-collected
** Description changed: I have bought the Canonical certified DELL Inspiron 15 3585 and i have an issue with audio playback. It only happens when using built-in speakers, it doesn't happen on playback through the 3.5 mm jack output or HDMI output. I already tried disabling power save $ cat /sys/module/snd_hda_intel/parameters/power_save 0 $ cat /sys/module/snd_hda_intel/parameters/power_save_controller N i also tried tsched=0 and using aplay /dev/zero, nothing helped thus far additional info: $ lspci | grep Audio 04:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Raven/Raven2/Fenghuang HDMI/DP Audio Controller 04:00.6 Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 10h-1fh) HD Audio Controller $ dmesg | grep -i error [ 1.065246] tpm_crb: probe of MSFT0101:00 failed with error -16 [ 1.119343] RAS: Correctable Errors collector initialized. [ 8.980071] EXT4-fs (dm-1): re-mounted. Opts: errors=remount-ro [ 9.769684] pcieport 0000:00:01.7: AER: Multiple Corrected error received: 0000:00:01.0 [ 9.769697] pcieport 0000:00:01.7: AER: PCIe Bus Error: severity=Corrected, type=Data Link Layer, (Receiver ID) [ 9.769702] pcieport 0000:00:01.7: AER: device [1022:15d3] error status/mask=00000040/00006000 [ 11.691398] pcieport 0000:00:01.7: AER: Multiple Corrected error received: 0000:00:01.0 [ 11.691419] pcieport 0000:00:01.7: AER: PCIe Bus Error: severity=Corrected, type=Data Link Layer, (Receiver ID) [ 11.691425] pcieport 0000:00:01.7: AER: device [1022:15d3] error status/mask=00000040/00006000 [ 11.727149] pcieport 0000:00:01.7: AER: Corrected error received: 0000:00:01.0 [ 11.727159] pcieport 0000:00:01.7: AER: PCIe Bus Error: severity=Corrected, type=Data Link Layer, (Receiver ID) [ 11.727164] pcieport 0000:00:01.7: AER: device [1022:15d3] error status/mask=00000040/00006000 $ dmesg | grep -i audio [ 0.565377] ACPI: Added _OSI(Linux-Lenovo-NV-HDMI-Audio) [ 9.843973] snd_hda_intel 0000:04:00.1: Handle vga_switcheroo audio client [ 9.855036] input: HD-Audio Generic HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:08.1/0000:04:00.1/sound/card0/input16 [ 9.905946] snd_hda_codec_realtek hdaudioC1D0: autoconfig for ALC3234: line_outs=1 (0x14/0x0/0x0/0x0/0x0) type:speaker [ 9.905950] snd_hda_codec_realtek hdaudioC1D0: speaker_outs=0 (0x0/0x0/0x0/0x0/0x0) [ 9.905952] snd_hda_codec_realtek hdaudioC1D0: hp_outs=1 (0x21/0x0/0x0/0x0/0x0) [ 9.905954] snd_hda_codec_realtek hdaudioC1D0: mono: mono_out=0x0 [ 9.905955] snd_hda_codec_realtek hdaudioC1D0: inputs: [ 9.905958] snd_hda_codec_realtek hdaudioC1D0: Headset Mic=0x19 [ 9.905960] snd_hda_codec_realtek hdaudioC1D0: Headphone Mic=0x1a [ 9.905961] snd_hda_codec_realtek hdaudioC1D0: Internal Mic=0x12 [ 9.963314] input: HD-Audio Generic Headphone Mic as /devices/pci0000:00/0000:00:08.1/0000:04:00.6/sound/card1/input18 OS: Kubuntu 19.10 ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15.4 ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13 Uname: Linux 5.3.0-29-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Tue Feb 11 16:49:19 2020 InstallationDate: Installed on 2020-01-17 (24 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all ProcEnviron: LANGUAGE=pl PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=pl_PL.UTF-8 SHELL=/bin/bash SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu8.2 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC1: jan 1699 F.... pulseaudio + /dev/snd/controlC0: jan 1699 F.... pulseaudio + CurrentDesktop: KDE + DistroRelease: Ubuntu 19.10 + InstallationDate: Installed on 2020-01-17 (31 days ago) + InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) + MachineType: Dell Inc. Inspiron 3585 + Package: linux (not installed) + ProcFB: 0 amdgpudrmfb + ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-40-generic root=/dev/mapper/vgkubuntu-root ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 5.3.0-40.32-generic 5.3.18 + RelatedPackageVersions: + linux-restricted-modules-5.3.0-40-generic N/A + linux-backports-modules-5.3.0-40-generic N/A + linux-firmware 1.183.4 + Tags: eoan + Uname: Linux 5.3.0-40-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 11/20/2018 + dmi.bios.vendor: Dell Inc. + dmi.bios.version: 1.0.0 + dmi.board.asset.tag: not specified + dmi.board.name: 0CNMRV + dmi.board.vendor: Dell Inc. + dmi.board.version: X01 + dmi.chassis.type: 10 + dmi.chassis.vendor: Dell Inc. + dmi.chassis.version: 1.0.0 + dmi.modalias: dmi:bvnDellInc.:bvr1.0.0:bd11/20/2018:svnDellInc.:pnInspiron3585:pvr1.0.0:rvnDellInc.:rn0CNMRV:rvrX01:cvnDellInc.:ct10:cvr1.0.0: + dmi.product.family: Inspiron + dmi.product.name: Inspiron 3585 + dmi.product.sku: 08D7 + dmi.product.version: 1.0.0 + dmi.sys.vendor: Dell Inc. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1862791/+attachment/5329303/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1862791 Title: ALC3234 - Popping sounds at the start and at the end of playback To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1862791/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
