apport information ** Tags added: apport-collected eoan
** Description changed: - I have a pc with Motherboard Gigabyte H370M D3H, Processor Intel Core I3 - 8100 3.6Ghz 6MbL3, RAM Corsair 16Mb 2400 Hz. I can reboot pc without any - problem, but pc is stuck on ubuntu logo when I shutdown. while shutdown - keyboard and mouse are turned off but pc remains on. I have to turn the - mains power off to shutdown the pc. I think this is a major bug in - Ubuntu 19.10. I searched for a solution on the internet but could not - find any that works. Kindly help to fix it. + I have a pc with Motherboard Gigabyte H370M D3H, Processor Intel Core I3 8100 3.6Ghz 6MbL3, RAM Corsair 16Mb 2400 Hz. I can reboot pc without any problem, but pc is stuck on ubuntu logo when I shutdown. while shutdown keyboard and mouse are turned off but pc remains on. I have to turn the mains power off to shutdown the pc. I think this is a major bug in Ubuntu 19.10. I searched for a solution on the internet but could not find any that works. Kindly help to fix it. + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu8.2 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC0: prakash 1438 F.... pulseaudio + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 19.10 + InstallationDate: Installed on 2020-01-31 (2 days ago) + InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) + IwConfig: + lo no wireless extensions. + + eno1 no wireless extensions. + Lsusb: + Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub + Bus 001 Device 002: ID 093a:2510 Pixart Imaging, Inc. Optical Mouse + Bus 001 Device 003: ID 1a2c:0e24 China Resource Semico Co., Ltd USB Keyboard + Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + MachineType: Gigabyte Technology Co., Ltd. H370M-D3H + Package: systemd 242-7ubuntu3.2 + PackageArchitecture: amd64 + ProcFB: 0 i915drmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic root=UUID=a883551d-0fff-4cdb-bc6d-d442860a0ec0 ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13 + RelatedPackageVersions: + linux-restricted-modules-5.3.0-29-generic N/A + linux-backports-modules-5.3.0-29-generic N/A + linux-firmware 1.183.3 + RfKill: + + Tags: eoan + Uname: Linux 5.3.0-29-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 03/14/2019 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: F12 + dmi.board.asset.tag: Default string + dmi.board.name: H370M D3H-CF + dmi.board.vendor: Gigabyte Technology Co., Ltd. + dmi.board.version: x.x + dmi.chassis.asset.tag: Default string + dmi.chassis.type: 3 + dmi.chassis.vendor: Default string + dmi.chassis.version: Default string + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF12:bd03/14/2019:svnGigabyteTechnologyCo.,Ltd.:pnH370M-D3H:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnH370MD3H-CF:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring: + dmi.product.family: Default string + dmi.product.name: H370M-D3H + dmi.product.sku: Default string + dmi.product.version: Default string + dmi.sys.vendor: Gigabyte Technology Co., Ltd. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1861645/+attachment/5325025/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1861645 Title: PC fails to shutdown. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1861645/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
