Public bug reported:
Hello!
We are experiencing a soft lockup when booting the Bionic Server
installer amd64 ISO (kernel 4.15.0-20). The installer seems to hang on
boot: After GRUB, nothing ever appears on the display, and we only
managed to get kernel logs through Serial-Over-LAN. The 16.04.4 Server
installer ISO (kernel 4.4.0-16) does not seem to have this problem.
Our hardware is a Dell C6420. The C6420 is one node in a four-node, 2 U
chassis (the C6400 chassis). The node's hardware is two Intel Xeon Gold
6134 CPUs (8 cores @ 3.2 GHz/core). RAM is 96 GB, as twelve 8 GB DIMMs.
We have tested with Hyperthreading on and off, and with UFEI and BIOS
boot modes, and we get the same results in both cases.
Right now, we have Hyperthreading on, and we are booting in UEFI mode.
If you need us to change that for testing, let us know!
Here are the first 25 lines of the soft lockup:
[ 40.544002] watchdog: BUG: soft lockup - CPU#24 stuck for 22s! [swapper/0:1]
[ 40.628002] Modules linked in:
[ 40.664000] CPU: 24 PID: 1 Comm: swapper/0 Not tainted 4.15.0-20-generic
#21-Ubuntu
[ 40.756002] Hardware name: Dell Inc. PowerEdge C6420/0K2TT6, BIOS 1.3.7
02/09/2018
[ 40.844002] RIP: 0010:smp_call_function_many+0x229/0x250
[ 40.908002] RSP: 0000:ffffaa61000eb868 EFLAGS: 00000202 ORIG_RAX:
ffffffffffffff11
[ 41.000000] RAX: 0000000000000004 RBX: ffff8eba9f5238c0 RCX: 0000000000000001
[ 41.084002] RDX: ffff8eba9f2a8f60 RSI: 0000000000000000 RDI: ffff8eba96754de0
[ 41.168002] RBP: ffffaa61000eb8a0 R08: fffffffffffffff0 R09: 00000000feffffff
[ 41.252003] R10: ffffecb61f56b380 R11: 0000000000000004 R12: 0000000000000100
[ 41.340002] R13: 0000000000023880 R14: ffffffffb4035030 R15: 0000000000000000
[ 41.424002] FS: 0000000000000000(0000) GS:ffff8eba9f500000(0000)
knlGS:0000000000000000
[ 41.520002] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
[ 41.588002] CR2: 0000000000000000 CR3: 000000018c00a001 CR4: 00000000007606e0
[ 41.676002] DR0: 0000000000000000 DR1: 0000000000000000 DR2: 0000000000000000
[ 41.760004] DR3: 0000000000000000 DR6: 00000000fffe0ff0 DR7: 0000000000000400
[ 41.844002] PKRU: 00000000
[ 41.876002] Call Trace:
[ 41.908002] ? nsio_rw_bytes+0xd9/0x250
[ 41.952002] ? cpumask_weight+0x20/0x20
[ 42.000002] ? nsio_rw_bytes+0xda/0x250
[ 42.044003] ? quirk_intel_brickland_xeon_ras_cap+0x60/0x60
[ 42.112002] on_each_cpu+0x2d/0x60
[ 42.152000] ? nsio_rw_bytes+0xd9/0x250
[ 42.196003] text_poke_bp+0x6a/0xf0
The full output is attached as "kernel 4.15.0-20 boot.txt". We used the
following kernel command line:
BOOT_IMAGE=/install/vmlinuz file=/cdrom/preseed/ubuntu-server.seed
console=tty0 console=ttyS0 console=ttyS1 debug ---
As I mentioned up top, we have started installing the Ubuntu Server
16.04.4 Server ISO, and this far the kernel is booting, and we have
gotten through to the text-based installer.
I'm sorry that I couldn't use the normal kernel bug-reporting process,
but since we're hitting this problem in the installer, I'm not sure what
else we can do.
I also apologize that I don't have any more info, since it's after
Midnight local time, but I wanted to make sure I got this information
through to you ASAP.
At this point, we're probably going to move forward with the 16.04.4
Server installer for now, but we do have an identical C6420 node (in a
different chassis), and we will probably be able to use that for testing
for at least a little while! For example, we were thinking of trying
the 16.04 HWE kernel, as an additional data point.
So, please let us know what additional information you would like, and
what else we can try. Thanks very much!
** Affects: linux-meta (Ubuntu)
Importance: Undecided
Status: New
** Tags: kernel-bug
** Attachment added: "Serial console output from the Bionic Server installer,
with "debug" active"
https://bugs.launchpad.net/bugs/1773100/+attachment/5143673/+files/kernel%204.15.0-20%20boot.txt
--
You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/1773100
Title:
Bionic Server ISO soft lockup on Dell C6420 in swapper - Xenial
appears OK
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux-meta/+bug/1773100/+subscriptions
--
ubuntu-bugs mailing list
ubuntu-bugs@lists.ubuntu.com
https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
