Public bug reported: Hi,
I would like to report bug in statistics / report module. When generating Ticketlist CSV report of tickets without asigned customer, fields where customerID and customerName should be is reported without quotes. So it looks like this : "903","18004687","27 d 0 h ","--redacted content--","2018-04-05 08:39:04 (Europe/Vienna)","2018-04-05 08:39:17 (Europe/Vienna)","2018-04-05 08:39:17 (Europe/Vienna)","Queue","closed successful","3 normal",,,"Agent Name","Agent Name","2018-04-05 08:39:04 (Europe/Vienna)","0","0","","0","0","closed","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","" there should be ,"","", instead because empty field shoud be represented with as ,"", in CSV. Can someone confirm this or let me know how to fix it ? BR! >better visual info can be found here : http://forums.otterhub.org/viewtopic.php?f=53&t=39294 ** Affects: otrs2 (Ubuntu) Importance: Undecided Status: New ** Summary changed: - Statistics CSV parsing + package otrs2 6.0.5-1 - Statistics CSV parsing - bad syntax ** Description changed: Hi, I would like to report bug in statistics / report module. When generating Ticketlist CSV report of tickets without asigned customer, fields where customerID and customerName should be is reported without quotes. So it looks like this : "903","18004687","27 d 0 h ","--redacted content--","2018-04-05 08:39:04 (Europe/Vienna)","2018-04-05 08:39:17 (Europe/Vienna)","2018-04-05 08:39:17 (Europe/Vienna)","Queue","closed successful","3 normal",,,"Agent Name","Agent Name","2018-04-05 08:39:04 (Europe/Vienna)","0","0","","0","0","closed","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","" there should be ,"","", instead because empty field shoud be represented with as ,"", in CSV. Can someone confirm this or let me know how to fix it ? BR! - - >better visual info can be found here : http://forums.otterhub.org/viewtopic.php?f=53&t=39294 + >better visual info can be found here : + http://forums.otterhub.org/viewtopic.php?f=53&t=39294 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1772380 Title: package otrs2 6.0.5-1 - Statistics CSV parsing - bad syntax To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/otrs2/+bug/1772380/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
