Public bug reported:

I am pretty sure this is a bug because when I used some system with
windows it was working fine. So, I think it is some kind of bug or may
be there is some c0mpatibility issue. While I was updating my system i
was getting following error:-

"W: Possible missing firmware /lib/firmware/i915/kbl_guc_ver9_14.bin for
module i915"

My ubuntu version is :-

Distributor ID: Ubuntu
Description:    Ubuntu 16.04.3 LTS
Release:        16.04
Codename:       xenial

Please help asap.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.10.0-33-generic 4.10.0-33.37~16.04.1
ProcVersionSignature: Ubuntu 4.10.0-33.37~16.04.1-generic 4.10.17
Uname: Linux 4.10.0-33-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.10
Architecture: amd64
CurrentDesktop: Unity
Date: Tue Sep  5 18:27:33 2017
InstallationDate: Installed on 2017-07-24 (43 days ago)
InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 
(20170215.2)
SourcePackage: linux-hwe
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: linux-hwe (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug xenial

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https://bugs.launchpad.net/bugs/1715149

Title:
  Sometimes whole screen freezes out and sometimes only touchpad. Then
  at the end I have to reboo it. There is no other way of fixing this. I
  bought my new laptop just 2 months ago so its really freak me out.
  Please help me ASAP

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