Public bug reported:
Adding a Hewlett-Packard HP Color LaserJet MFP M476dn as IPP network
printer via DNS-DS fails due to "There was an error during the CUPS
operation: 'server-error-internal-error'". The error message is
unhelpful and can't be copied. The output of the console is
> system-config-printer
(system-config-printer.py:21002): Gtk-CRITICAL **:
gtk_tree_store_insert_after: assertion 'G_NODE
(sibling->user_data)->parent == G_NODE (parent->user_data)' failed
(system-config-printer.py:21002): Gtk-CRITICAL **:
gtk_tree_store_set_value: assertion 'VALID_ITER (iter, tree_store)'
failed
(system-config-printer.py:21002): Gtk-CRITICAL **:
gtk_tree_store_set_value: assertion 'VALID_ITER (iter, tree_store)'
failed
(system-config-printer.py:21002): Gtk-WARNING **: Failed to fetch network
locations: Timeout was reached
Caught non-fatal exception. Traceback:
File "/usr/share/system-config-printer/newprinter.py", line 4196, in
getNPPPD
ppd = cups.PPD(f)
RuntimeError: ppdOpenFile failed
Continuing anyway..
which looks like the error message could be improved dramatically.
The same issue happens for Driverless IPP.
ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: system-config-printer 1.5.7+20160812-0ubuntu9
ProcVersionSignature: Ubuntu 4.10.0-28.32-generic 4.10.17
Uname: Linux 4.10.0-28-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.4-0ubuntu4.5
Architecture: amd64
CurrentDesktop: XFCE
Date: Fri Jul 28 14:40:51 2017
InstallationDate: Installed on 2015-12-12 (594 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
Lpstat:
Gerät für HP_Color_LaserJet_MFP_M476dn:
hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5
Gerät für QL-570: usb://Brother/QL-570?serial=F4Z735525
MachineType: LENOVO 20221
PackageArchitecture: all
Papersize: a4
PpdFiles:
QL-570: Brother QL-570 CUPS v1.1
HP_Color_LaserJet_MFP_M476dn: HP Color LaserJet Pro MFP M476 Postscript
(recommended)
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.10.0-28-generic
root=UUID=791b47e7-915d-4d5a-bce0-d7e9b660a2ab ro
rootflags=subvol=ubuntu-main-root
SourcePackage: system-config-printer
UpgradeStatus: Upgraded to zesty on 2017-05-01 (88 days ago)
dmi.bios.date: 07/12/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: 71CN51WW(V1.21)
dmi.board.asset.tag: No Asset Tag
dmi.board.name: INVALID
dmi.board.vendor: LENOVO
dmi.board.version: 31900003WIN8 STD MLT
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo IdeaPad Z500 Touch
dmi.modalias:
dmi:bvnLENOVO:bvr71CN51WW(V1.21):bd07/12/2013:svnLENOVO:pn20221:pvrLenovoIdeaPadZ500Touch:rvnLENOVO:rnINVALID:rvr31900003WIN8STDMLT:cvnLENOVO:ct10:cvrLenovoIdeaPadZ500Touch:
dmi.product.name: 20221
dmi.product.version: Lenovo IdeaPad Z500 Touch
dmi.sys.vendor: LENOVO
** Affects: system-config-printer (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug third-party-packages zesty
** Description changed:
Adding a Hewlett-Packard HP Color LaserJet MFP M476dn as IPP network
printer via DNS-DS fails due to "There was an error during the CUPS
operation: 'server-error-internal-error'". The error message is
unhelpful and can't be copied. The output of the console is
- > system-config-printer
+ > system-config-printer
- (system-config-printer.py:21002): Gtk-CRITICAL **:
+ (system-config-printer.py:21002): Gtk-CRITICAL **:
gtk_tree_store_insert_after: assertion 'G_NODE
(sibling->user_data)->parent == G_NODE (parent->user_data)' failed
- (system-config-printer.py:21002): Gtk-CRITICAL **:
+ (system-config-printer.py:21002): Gtk-CRITICAL **:
gtk_tree_store_set_value: assertion 'VALID_ITER (iter, tree_store)'
failed
- (system-config-printer.py:21002): Gtk-CRITICAL **:
gtk_tree_store_set_value: assertion 'VALID_ITER (iter, tree_store)' failed
-
- (system-config-printer.py:21002): Gtk-WARNING **: Failed to fetch network
locations: Timeout was reached
- Caught non-fatal exception. Traceback:
- File "/usr/share/system-config-printer/newprinter.py", line 4196, in
getNPPPD
- ppd = cups.PPD(f)
- RuntimeError: ppdOpenFile failed
- Continuing anyway..
+ (system-config-printer.py:21002): Gtk-CRITICAL **:
+ gtk_tree_store_set_value: assertion 'VALID_ITER (iter, tree_store)'
+ failed
+
+ (system-config-printer.py:21002): Gtk-WARNING **: Failed to fetch network
locations: Timeout was reached
+ Caught non-fatal exception. Traceback:
+ File "/usr/share/system-config-printer/newprinter.py", line 4196, in
getNPPPD
+ ppd = cups.PPD(f)
+ RuntimeError: ppdOpenFile failed
+ Continuing anyway..
which looks like the error message could be improved dramatically.
+
+ The same issue happens for Driverless IPP.
ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: system-config-printer 1.5.7+20160812-0ubuntu9
ProcVersionSignature: Ubuntu 4.10.0-28.32-generic 4.10.17
Uname: Linux 4.10.0-28-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.4-0ubuntu4.5
Architecture: amd64
CurrentDesktop: XFCE
Date: Fri Jul 28 14:40:51 2017
InstallationDate: Installed on 2015-12-12 (594 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
Lpstat:
- Gerät für HP_Color_LaserJet_MFP_M476dn:
hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5
- Gerät für QL-570: usb://Brother/QL-570?serial=F4Z735525
+ Gerät für HP_Color_LaserJet_MFP_M476dn:
hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5
+ Gerät für QL-570: usb://Brother/QL-570?serial=F4Z735525
MachineType: LENOVO 20221
PackageArchitecture: all
Papersize: a4
PpdFiles:
- QL-570: Brother QL-570 CUPS v1.1
- HP_Color_LaserJet_MFP_M476dn: HP Color LaserJet Pro MFP M476 Postscript
(recommended)
+ QL-570: Brother QL-570 CUPS v1.1
+ HP_Color_LaserJet_MFP_M476dn: HP Color LaserJet Pro MFP M476 Postscript
(recommended)
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.10.0-28-generic
root=UUID=791b47e7-915d-4d5a-bce0-d7e9b660a2ab ro
rootflags=subvol=ubuntu-main-root
SourcePackage: system-config-printer
UpgradeStatus: Upgraded to zesty on 2017-05-01 (88 days ago)
dmi.bios.date: 07/12/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: 71CN51WW(V1.21)
dmi.board.asset.tag: No Asset Tag
dmi.board.name: INVALID
dmi.board.vendor: LENOVO
dmi.board.version: 31900003WIN8 STD MLT
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo IdeaPad Z500 Touch
dmi.modalias:
dmi:bvnLENOVO:bvr71CN51WW(V1.21):bd07/12/2013:svnLENOVO:pn20221:pvrLenovoIdeaPadZ500Touch:rvnLENOVO:rnINVALID:rvr31900003WIN8STDMLT:cvnLENOVO:ct10:cvrLenovoIdeaPadZ500Touch:
dmi.product.name: 20221
dmi.product.version: Lenovo IdeaPad Z500 Touch
dmi.sys.vendor: LENOVO
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https://bugs.launchpad.net/bugs/1707193
Title:
adding printer with IPP network printer via DNS-DS fails due to "There
was an error during the CUPS operation: 'server-error-internal-error'"
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