** Description changed: This USB headset doesn't seem to support sample rate polling, similar to this issue: https://bugzilla.kernel.org/show_bug.cgi?id=95961 - The solution was simple, add this USB ID to the + == The problem == + + Every time something goes to interact with the device (playing a sound + file, opening the sound panel, opening web audio/video), a 10 second + pause is encountered, where dmesg prints out two messages: + + usb 2-1.2: 2:1: cannot get freq at ep 0x83 + usb 2-1.2: 2:1: cannot get freq at ep 0x83 + + Once the sound is playing, everything is fine. These sample rate polls + don't seem to keep happening. After waiting for maybe 30 seconds after + sound is playing, future interactions will again trigger the pause. + + This 10 second pause can introduce other subtle problems. For instance, + google hangouts will sometimes timeout waiting for the sound device to + respond, and the browser tab will crash or not fully load as a result. + The sound panel often also will not display the device in the list of + choices, and you will have to close it out. Sometimes restart pulse + audio to get it to recognize the headset again. + + == The solution == + + It is simple, add this USB ID to the sound/usb/quirks.c:snd_usb_get_sample_rate_quirk function. case USB_ID(0x1395, 0x740a): /* Sennheiser Officerunner */ - version signature: Ubuntu 4.4.0-36.55-generic 4.4.16 # lsusb |grep Senn Bus 002 Device 004: ID 1395:740a Sennheiser Communications - # zcat /var/log/kern.log.2.gz | grep 'cannot get' | tail -4 Sep 2 11:26:56 helo kernel: [908040.937098] usb 2-1.2: 2:1: cannot get freq at ep 0x4 Sep 2 11:27:01 helo kernel: [908045.941168] usb 2-1.2: 2:1: cannot get freq at ep 0x4 Sep 2 12:18:44 helo kernel: [911149.006318] usb 2-1.2: 3:1: cannot get freq at ep 0x83 Sep 2 12:18:49 helo kernel: [911154.010268] usb 2-1.2: 3:1: cannot get freq at ep 0x83 - --- + --- ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC3: dpb 12893 F.... pulseaudio - /dev/snd/controlC2: dpb 12893 F.... pulseaudio - /dev/snd/controlC1: dpb 12893 F.... pulseaudio - /dev/snd/controlC0: dpb 12893 F.... pulseaudio + USER PID ACCESS COMMAND + /dev/snd/controlC3: dpb 12893 F.... pulseaudio + /dev/snd/controlC2: dpb 12893 F.... pulseaudio + /dev/snd/controlC1: dpb 12893 F.... pulseaudio + /dev/snd/controlC0: dpb 12893 F.... pulseaudio CurrentDesktop: Unity DistroRelease: Ubuntu 16.04 HibernationDevice: RESUME=UUID=a9a39ff3-c97d-471e-a0b3-518b4db8685c InstallationDate: Installed on 2015-03-18 (544 days ago) InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Alpha amd64 (20150306) MachineType: Hewlett-Packard HP Z620 Workstation NonfreeKernelModules: nvidia_uvm nvidia_modeset nvidia zfs zunicode zcommon znvpair zavl Package: linux (not installed) ProcFB: 0 EFI VGA ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-36-generic.efi.signed root=/dev/mapper/vgroot-lvroot ro console=tty0 console=ttyS4,115200 nosplash nomdmonddf nomdmonisw ProcVersionSignature: Ubuntu 4.4.0-36.55-generic 4.4.16 RelatedPackageVersions: - linux-restricted-modules-4.4.0-36-generic N/A - linux-backports-modules-4.4.0-36-generic N/A - linux-firmware 1.157.3 + linux-restricted-modules-4.4.0-36-generic N/A + linux-backports-modules-4.4.0-36-generic N/A + linux-firmware 1.157.3 RfKill: - 0: hci0: Bluetooth - Soft blocked: no - Hard blocked: no + 0: hci0: Bluetooth + Soft blocked: no + Hard blocked: no Tags: xenial Uname: Linux 4.4.0-36-generic x86_64 UpgradeStatus: Upgraded to xenial on 2016-02-16 (210 days ago) UserGroups: adm cdrom dip docker libvirtd lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 05/27/2015 dmi.bios.vendor: Hewlett-Packard dmi.bios.version: J61 v03.88 dmi.board.asset.tag: 2UA41528ZC dmi.board.name: 158A dmi.board.vendor: Hewlett-Packard dmi.board.version: 0.00 dmi.chassis.asset.tag: 2UA41528ZC dmi.chassis.type: 6 dmi.chassis.vendor: Hewlett-Packard dmi.modalias: dmi:bvnHewlett-Packard:bvrJ61v03.88:bd05/27/2015:svnHewlett-Packard:pnHPZ620Workstation:pvr:rvnHewlett-Packard:rn158A:rvr0.00:cvnHewlett-Packard:ct6:cvr: dmi.product.name: HP Z620 Workstation dmi.sys.vendor: Hewlett-Packard
-- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1622763 Title: Sennheiser Officerunner - cannot get freq at ep 0x83 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1622763/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
