Public bug reported:
I had left evolution running overnight. It seems to develop issues
after being left to run for a while on my current system.
This morning I returned focus to the evolution window and tried to view
the latest email from my Exchange account in the preview window.
"retrieving message 'AQMk...'" is displayed in the preview area and
after a short while the application turns gray, suggesting that the
process has hung. It has been that way for about an hour, so I started
trying to collect some diagnostic info.
$ ps -elf | grep evolution
0 S thomast+ 6165 5732 0 80 0 - 413489 poll_s Aug10 ? 00:00:00
/usr/lib/evolution/evolution-source-registry
0 S thomast+ 6288 5732 0 80 0 - 456116 poll_s Aug10 ? 00:00:11
/usr/lib/evolution/evolution-calendar-factory
0 S thomast+ 7088 6039 0 80 0 - 306294 poll_s Aug10 ? 00:00:00
/usr/lib/evolution/3.10/evolution-alarm-notify
0 S thomast+ 7492 5732 0 80 0 - 975658 futex_ Aug10 ? 00:01:55
evolution
0 S thomast+ 25363 5732 0 80 0 - 521596 poll_s Aug10 ? 00:00:01
/usr/lib/evolution/evolution-addressbook-factory
$ sudo strace -p 7492
Process 7492 attached
futex(0x55c16bf54594, FUTEX_WAIT_PRIVATE, 1, NULL^CProcess 7492 detached
I'll attach the other data as .txt files in a bit.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: evolution 3.10.4-0ubuntu2
Uname: Linux 4.1.0-040100rc8-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
CurrentDesktop: Unity
Date: Tue Aug 11 11:36:36 2015
InstallationDate: Installed on 2015-03-12 (151 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
SourcePackage: evolution
UpgradeStatus: No upgrade log present (probably fresh install)
** Affects: evolution (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug trusty
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https://bugs.launchpad.net/bugs/1483643
Title:
evolution hangs (grey window) while previewing an email
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