Hi, Here are the results from the command sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
trusty64@trusty64-1015PX:~$ sudo dmidecode -s bios-version A06 trusty64@trusty64-1015PX:~$ sudo dmidecode -s bios-release-date 01/15/2015 ================================================================ Sad to say, but after updating the Dell 3847 computer BIOS from version A04 (4/3/2014) to version A06 successfully, and after re booting the computer the problem is still present. Here are several bits of information that might be of interest: When turning the power switch on the computer, and then choosing the Ubuntu operating system from the Grub menu, there is no connect message and the mouse and the keyboard are inoperable and therefore it is impossible to login into the Ubuntu operating system. The Ubuntu operating system login screen functions only if one logs into the windows operating system first and then RE-STARTS from there into Grub and eventually Ubuntu.. Once one is in the Ubuntu operating system environment, one can successfully RE-START back to Grub and eventually the Ubuntu operating system, as both the mouse and keyboard are operable after the connect message comes on. The BIOS update was done within the windows 7x64 Pro environment, as the instructions for the BIOS update on the Dell support website were windows 7x64 Pro specific. Once the BIOS update was done successfully he computer was RE-STARTED back to windows 7x64 Pro via Grub. Once the windows 7x64 Pro environment was completely established, and after verifying that the environment was working properly after the BIOS update, the computer once again was RE-STARTED. Once the computer RE-STARTED and the Grub menu for the choice of operating systems came on, Ubuntu 14.04 was chosen. Eventually the Login screen came on, and immediately received a message on the upper right hand side of the screen informing that the computer was now connected to the network (you are now connected to etc.). Once the connection message disappeared both the mouse and the keyboard were operable and login was possible. Hope this helps somewhat. -- Dr Joseph D. Wallach walla...@operamail.com On Sat, May 2, 2015, at 11:43 AM, Christopher M. Penalver wrote: > Dr JD Wallach, thank you for reporting this and helping make Ubuntu > better. As per http://www.dell.com/support/home/us/en/04/product- > support/product/inspiron-3847-desktop/drivers an update to your > computer's buggy and outdated BIOS is available (A06). If you update to > this following https://help.ubuntu.com/community/BIOSUpdate does it > change anything? > > If it doesn't, could you please both specify what happened, and provide > the output of the following terminal command: > sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date > > For more on BIOS updates and linux, please see > https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette > . > > Please note your current BIOS is already in the Bug Description, so > posting this on the old BIOS would not be helpful. As well, you don't > have to create a new bug report. > > Once the BIOS is updated, and the information above is provided, then > please mark this report Status Confirmed. > > Thank you for your understanding. > > ** Tags added: bios-outdated-a06 > > ** Changed in: linux (Ubuntu) > Importance: Undecided => Low > > ** Changed in: linux (Ubuntu) > Status: Confirmed => Incomplete > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1450989 > > Title: > USB attached keyboard and mouse don't work at the login time to Ubuntu > Trusty Tahr 64 bit > > Status in linux package in Ubuntu: > Incomplete > > Bug description: > After the update to kernel 3.13.0-51-generic from kernel 3.13.0-45 > generic, in Trusty Tahr 64 bit, USB devices don't work at login time. > The login screen comes up but one cannot login because both the > keyboard and the mouse are USB attached devices, and are not working. > > I was able to login and use the computer by using the advanced mode in > Grub and then reverting to kernel 3.13.0-45 generic. > I could also login if I used the advanced mode and then loged in to the > recovery mode of kernel 3.13.0-51 and just selected the resume entry in > the offered menu. > > ProblemType: Bug > DistroRelease: Ubuntu 14.04 > Package: linux-image-3.13.0-51-generic 3.13.0-51.84 > ProcVersionSignature: Ubuntu 3.13.0-51.84-generic 3.13.11-ckt18 > Uname: Linux 3.13.0-51-generic x86_64 > ApportVersion: 2.14.1-0ubuntu3.10 > Architecture: amd64 > AudioDevicesInUse: > USER PID ACCESS COMMAND > /dev/snd/controlC0: trusty64 2880 F.... pulseaudio > /dev/snd/controlC1: trusty64 2880 F.... pulseaudio > /dev/snd/pcmC1D0p: trusty64 2880 F...m pulseaudio > CurrentDesktop: Unity > Date: Fri May 1 21:51:01 2015 > HibernationDevice: RESUME=UUID=cc70b21b-da9b-4702-8414-654276ec2c88 > InstallationDate: Installed on 2014-07-04 (302 days ago) > InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 > (20140417) > MachineType: Dell Inc. Inspiron 3847 > ProcFB: > > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-51-generic > root=UUID=7324c2c5-3bc8-4160-a275-1e49e0eaa19b ro recovery nomodeset > RelatedPackageVersions: > linux-restricted-modules-3.13.0-51-generic N/A > linux-backports-modules-3.13.0-51-generic N/A > linux-firmware 1.127.11 > SourcePackage: linux > UpgradeStatus: No upgrade log present (probably fresh install) > dmi.bios.date: 04/03/2014 > dmi.bios.vendor: Dell Inc. > dmi.bios.version: A04 > dmi.board.name: 088DT1 > dmi.board.vendor: Dell Inc. > dmi.board.version: A01 > dmi.chassis.type: 3 > dmi.chassis.vendor: Dell Inc. > dmi.modalias: > > dmi:bvnDellInc.:bvrA04:bd04/03/2014:svnDellInc.:pnInspiron3847:pvr:rvnDellInc.:rn088DT1:rvrA01:cvnDellInc.:ct3:cvr: > dmi.product.name: Inspiron 3847 > dmi.sys.vendor: Dell Inc. > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1450989/+subscriptions -- http://www.fastmail.com - Faster than the air-speed velocity of an unladen european swallow -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1450989 Title: USB attached keyboard and mouse don't work at the login time to Ubuntu Trusty Tahr 64 bit To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1450989/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
