Public bug reported:
Both the mouse and keyboard got frozen. The only response: the browser button
blinked 4 times whenever pressed. The screen would turn on/off when
closing/opening the lid.
I needed to power the notebook off by holding the power button pressed for a
few seconds. The notebook is HP Probook 6470b if this helps. This was the first
time I experienced this fully uncontrollable state. This may be related to
previous random freezes of only the keyboard when I could still use the
touchpad.
It was not long ago when I updated the kernel the kernel to 'Ubuntu
3.16.0-34.45-generic 3.16.7-ckt8'.
ProblemType: KernelOops
DistroRelease: Ubuntu 14.10
Package: linux-image-3.16.0-34-generic 3.16.0-34.45
ProcVersionSignature: Ubuntu 3.16.0-34.45-generic 3.16.7-ckt8
Uname: Linux 3.16.0-34-generic x86_64
NonfreeKernelModules: wl
Annotation: Your system might become unstablenow and might need to be restarted.
ApportVersion: 2.14.7-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC0D0c: ata 2026 F...m pulseaudio
/dev/snd/pcmC0D0p: ata 2026 F...m pulseaudio
/dev/snd/controlC0: ata 2026 F.... pulseaudio
Date: Sat Apr 11 17:39:28 2015
DuplicateSignature: BUG: soft lockup - CPU#1 stuck for 23s! [pool:7903] RIP:
0010:location location generic_exec_single+0xd6/0x190
Failure: oops
HibernationDevice: RESUME=UUID=5ccd986b-e478-4ced-b4d7-6b034e2ae500
InstallationDate: Installed on 2014-12-04 (129 days ago)
InstallationMedia: Xubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
MachineType: Hewlett-Packard HP ProBook 6470b
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-34-generic
root=UUID=a65b2c0c-545b-4b5e-90fa-f32a8319282a ro quiet splash
acpi_backlight=vendor vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: kerneloops-daemon 0.12+git20090217-3ubuntu8
SourcePackage: linux
Title: BUG: soft lockup - CPU#1 stuck for 23s! [pool:7903]
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/05/2012
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68ICE Ver. F.32
dmi.board.name: 179C
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 42.32
dmi.chassis.asset.tag: 6470b
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias:
dmi:bvnHewlett-Packard:bvr68ICEVer.F.32:bd12/05/2012:svnHewlett-Packard:pnHPProBook6470b:pvrA1029C1102:rvnHewlett-Packard:rn179C:rvrKBCVersion42.32:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP ProBook 6470b
dmi.product.version: A1029C1102
dmi.sys.vendor: Hewlett-Packard
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-kerneloops kernel-oops utopic
** Attachment added: "lspci-vnvn.log"
https://bugs.launchpad.net/bugs/1443214/+attachment/4373532/+files/lspci-vnvn.log
** Description changed:
- Both the mouse and keyboard got frozen. The only response: the browser button
blinked 4 times when pressed. The screen would turn on/off when closing/opening
the lid.
+ Both the mouse and keyboard got frozen. The only response: the browser button
blinked 4 times whenever pressed. The screen would turn on/off when
closing/opening the lid.
I needed to power the notebook off by holding the power button pressed for a
few seconds. The notebook is HP Probook 6470b if this helps. This was the first
time I experienced this fully uncontrollable state. This may be related to
previous random freezes of only the keyboard when I could still use the
touchpad.
It was not long ago when I updated the kernel the kernel to 'Ubuntu
3.16.0-34.45-generic 3.16.7-ckt8'.
ProblemType: KernelOops
DistroRelease: Ubuntu 14.10
Package: linux-image-3.16.0-34-generic 3.16.0-34.45
ProcVersionSignature: Ubuntu 3.16.0-34.45-generic 3.16.7-ckt8
Uname: Linux 3.16.0-34-generic x86_64
NonfreeKernelModules: wl
Annotation: Your system might become unstablenow and might need to be
restarted.
ApportVersion: 2.14.7-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/pcmC0D0c: ata 2026 F...m pulseaudio
- /dev/snd/pcmC0D0p: ata 2026 F...m pulseaudio
- /dev/snd/controlC0: ata 2026 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/pcmC0D0c: ata 2026 F...m pulseaudio
+ /dev/snd/pcmC0D0p: ata 2026 F...m pulseaudio
+ /dev/snd/controlC0: ata 2026 F.... pulseaudio
Date: Sat Apr 11 17:39:28 2015
DuplicateSignature: BUG: soft lockup - CPU#1 stuck for 23s! [pool:7903] RIP:
0010:location location generic_exec_single+0xd6/0x190
Failure: oops
HibernationDevice: RESUME=UUID=5ccd986b-e478-4ced-b4d7-6b034e2ae500
InstallationDate: Installed on 2014-12-04 (129 days ago)
InstallationMedia: Xubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
MachineType: Hewlett-Packard HP ProBook 6470b
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-34-generic
root=UUID=a65b2c0c-545b-4b5e-90fa-f32a8319282a ro quiet splash
acpi_backlight=vendor vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: kerneloops-daemon 0.12+git20090217-3ubuntu8
SourcePackage: linux
Title: BUG: soft lockup - CPU#1 stuck for 23s! [pool:7903]
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/05/2012
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68ICE Ver. F.32
dmi.board.name: 179C
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 42.32
dmi.chassis.asset.tag: 6470b
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias:
dmi:bvnHewlett-Packard:bvr68ICEVer.F.32:bd12/05/2012:svnHewlett-Packard:pnHPProBook6470b:pvrA1029C1102:rvnHewlett-Packard:rn179C:rvrKBCVersion42.32:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP ProBook 6470b
dmi.product.version: A1029C1102
dmi.sys.vendor: Hewlett-Packard
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https://bugs.launchpad.net/bugs/1443214
Title:
BUG: soft lockup - CPU#1 stuck for 23s! [pool:7903]
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