** Description changed: Usability issue: the process of filing a bug report is too hard. Steps to reproduce: Imagine your desktop application (e.g. gnucash) is misbehaving, and you want to help Ubuntu. These are the steps for a first time bug report: (0) look through the application's menus, no hints there how to file a bug (1) google how to report a bug, get told to create an account, click through 3 pages and lots of text https://help.ubuntu.com/community/ReportingBugs https://help.launchpad.net/YourAccount/NewAccount https://login.launchpad.net/ (2) wait for verification email (3) re-type password four 4 times in total (4) get redirected to the ubuntu-bug utility, which opens up the gnome image viewer instead of doing anything useful (go try it on a fresh install: https://help.ubuntu.com/community/ReportingBugs?action=AttachFile&do=get&target=unity-ubuntu-bug-pkgname.png) (5) figure out that ubuntu-bug is a command line utility (6) figure out which command line command corresponds to your application (7) figure out which package contains your desktop application: $ which gnucash $ grep -r /usr/bin/gnucash /var/lib/dpkg/info/ (8) run it: $ubuntu-bug gnucash (9) Wait an unexpectedly long time at a white screen while firefox is figuring out openid (10) retype password, fifth time (11) Type in bug summary (rejoice, finally!) - (12) You'd think software devs would like to make good software and - improve it. But now, your experience gets invalidated and told that - everybody else already knows how to work despite the bug. At least, - that's what the search through (un)related bug reports suggests from a - marketing point of view. So you have to muster some resolve to disagree. + (12) Showing 30something (un)related bug reports probably cuts down on + duplicates to sort through. However, this also sends the message: your + experience gets invalidated and told that everybody else already knows + how to work despite the bug. So you have to muster some resolve to + disagree. (13) Scroll through a page of suggestions and click that you need a new bug. (Regarding the wording: Well, actually, I don't need a bug, I'm extending my goodwill to help you get rid of one.) (14) Type in the problem report in this very form here. Expected behavior: The desktop application should have a button to report bugs somewhere in the About menu, and it should take at most 3 clicks get it done. Observed behavior: Lots of time spent on the above procedure. Do you have a way of knowing how many users give up? ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: apport 2.14.1-0ubuntu3.6 ProcVersionSignature: Ubuntu 3.13.0-46.77-generic 3.13.11-ckt15 Uname: Linux 3.13.0-46-generic i686 ApportVersion: 2.14.1-0ubuntu3.6 Architecture: i386 CrashReports: 664:1000:116:0:2015-03-02 17:51:51.797172708 +0100:2015-03-02 17:51:51.797172708 +0100:/var/crash/_usr_bin_nautilus.1000.upload 640:1000:116:6914022:2015-03-02 17:51:50.777172803 +0100:2015-03-02 17:51:51.777172803 +0100:/var/crash/_usr_bin_nautilus.1000.crash 640:1000:116:1936343:2015-03-09 01:25:54.821650091 +0100:2015-03-09 09:57:12.954563948 +0100:/var/crash/_usr_bin_workrave.1000.crash 600:109:116:0:2015-03-02 18:33:35.998493596 +0100:2015-02-25 20:56:00.564689172 +0100:/var/crash/_usr_bin_nautilus.1000.uploaded CurrentDesktop: Unity Date: Mon Mar 9 13:46:16 2015 InstallationDate: Installed on 2014-08-08 (212 days ago) InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140417) PackageArchitecture: all SourcePackage: apport UpgradeStatus: No upgrade log present (probably fresh install)
-- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1429852 Title: It is much too hard to file a bug report To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1429852/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
