What data are you basing your conclusion that mailing lists and web forums are actually harder for beginners to use than IRC? That flys in the face of common sense. The evidence I've seen is that you see tons of teens and beginners posting to web forums. The ubuntu beginner forum alone is much more trafficked than the IRC channel. And email is something everyone is familiar with, as opposed to IRC.
Instant messaging is not the same thing as IRC. Instant messaging is primarily between two people, not an uncensored, unregulated group chat room. The point is that the web forum and the mailing lists are better places for beginners to get help with ubuntu than the IRC channels. Pointing people to IRC first means Ubuntu is not a beginner friendly linux distro because the community there on the irc channel is not beginner friendly. So I again request the web forum be listed first on the main community support page: http://www.ubuntu.com/support/communitysupport Or if for some reason you won't change your mind, how about posting a link to the web archives of that channel, so that people can see what it is really like there: http://irc-archive.com/channel/FreeNode/ubuntu Here's a summary of some of the behavior seen with just one user on that channel: http://ubuntuforums.org/showthread.php?p=3374037 -- List the forums and mailing lists above the irc channel on the main support page https://bugs.launchpad.net/bugs/139932 You received this bug notification because you are a member of Ubuntu Bugs, which is the bug contact for Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
