apport information ** Tags added: apport-collected utopic
** Description changed: A Hitachi 2.5" disk in USB 3 disk enclosure with JMicron chip fails to be connected on Ubuntu Trusty. The same system was booted with Utopic Unicorn Beta 2 to verify whether newer kernel resolves the problem. Unfortunatelly it does not. The disk was properly recognised only the first time it was attached. [ 346.790756] usb 4-4: new SuperSpeed USB device number 3 using xhci_hcd [ 346.807293] usb 4-4: New USB device found, idVendor=152d, idProduct=0569 [ 346.807301] usb 4-4: New USB device strings: Mfr=1, Product=2, SerialNumber=5 [ 346.807304] usb 4-4: Product: USB to ATA/ATAPI Bridge [ 346.807307] usb 4-4: Manufacturer: JMicron [ 346.807310] usb 4-4: SerialNumber: 4A3337343030383448584B595845 [ 348.477947] usb-storage 4-4:1.0: USB Mass Storage device detected [ 348.478225] scsi7 : usb-storage 4-4:1.0 [ 348.478395] usbcore: registered new interface driver usb-storage [ 348.588835] usbcore: registered new interface driver uas [ 349.475655] scsi 7:0:0:0: Direct-Access Hitachi HTS727575A9E364 PQ: 0 ANSI: 5 [ 349.476095] sd 7:0:0:0: Attached scsi generic sg2 type 0 [ 349.476243] sd 7:0:0:0: [sdb] 1465149168 512-byte logical blocks: (750 GB/698 GiB) [ 349.476734] sd 7:0:0:0: [sdb] Test WP failed, assume Write Enabled [ 349.477219] sd 7:0:0:0: [sdb] Asking for cache data failed [ 349.477224] sd 7:0:0:0: [sdb] Assuming drive cache: write through [ 349.760792] sdb: sdb1 [ 349.762218] sd 7:0:0:0: [sdb] Attached SCSI disk [ 350.097878] EXT4-fs (sdb1): recovery complete [ 350.098248] EXT4-fs (sdb1): mounted filesystem with ordered data mode. Opts: (null) [ 350.293120] systemd-hostnamed[6253]: Warning: nss-myhostname is not installed. Changing the local hostname might make it unresolveable. Please install nss-myhostname! [ 396.016083] usb 4-4: USB disconnect, device number 3 Further attempts failed, regardless of how the disk was attached: * directly to powered USB 3 port on the laptop * to USB 3 port in laptop dock * via USB 2 hub with external power [ 409.808551] usb 3-1.1: new high-speed USB device number 4 using xhci_hcd [ 409.897277] usb 3-1.1: New USB device found, idVendor=152d, idProduct=0569 [ 409.897284] usb 3-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=5 [ 409.897287] usb 3-1.1: Product: USB to ATA/ATAPI Bridge [ 409.897290] usb 3-1.1: Manufacturer: JMicron [ 409.897293] usb 3-1.1: SerialNumber: 4A3337343030383448584B595845 [ 409.897953] usb-storage 3-1.1:1.0: USB Mass Storage device detected [ 409.898260] scsi8 : usb-storage 3-1.1:1.0 [ 410.897754] scsi 8:0:0:0: Direct-Access Hitachi HTS727575A9E364 PQ: 0 ANSI: 5 [ 410.898406] sd 8:0:0:0: Attached scsi generic sg2 type 0 [ 410.898589] sd 8:0:0:0: [sdb] 1465149168 512-byte logical blocks: (750 GB/698 GiB) [ 410.899099] sd 8:0:0:0: [sdb] Test WP failed, assume Write Enabled [ 410.899549] sd 8:0:0:0: [sdb] Asking for cache data failed [ 410.899555] sd 8:0:0:0: [sdb] Assuming drive cache: write through [ 411.509408] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd [ 411.509446] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5. [ 411.509453] usb 3-1.1: hub failed to enable device, error -22 [ 411.581221] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd [ 411.581268] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5. [ 411.581274] usb 3-1.1: hub failed to enable device, error -22 [ 411.653254] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd [ 411.669800] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88030f78a9c0 [ 411.669808] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88030f78aa08 [ 411.749480] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd [ 411.749527] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5. [ 411.749534] usb 3-1.1: hub failed to enable device, error -22 [ 411.821215] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd [ 411.821256] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5. [ 411.821262] usb 3-1.1: hub failed to enable device, error -22 [ 411.893315] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd + --- + ApportVersion: 2.14.7-0ubuntu2 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC1: ubuntu 2655 F.... pulseaudio + /dev/snd/controlC0: ubuntu 2655 F.... pulseaudio + CasperVersion: 1.344 + CurrentDesktop: Unity + DistroRelease: Ubuntu 14.10 + LiveMediaBuild: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20140923) + MachineType: Hewlett-Packard HP EliteBook 8770w + Package: linux (not installed) + ProcEnviron: + TERM=xterm + PATH=(custom, no user) + XDG_RUNTIME_DIR=<set> + LANG=en_US.UTF-8 + SHELL=/bin/bash + ProcFB: 0 radeondrmfb + ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity + ProcVersionSignature: Ubuntu 3.16.0-17.23-generic 3.16.3 + RelatedPackageVersions: + linux-restricted-modules-3.16.0-17-generic N/A + linux-backports-modules-3.16.0-17-generic N/A + linux-firmware 1.134 + Tags: utopic + Uname: Linux 3.16.0-17-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 10/08/2013 + dmi.bios.vendor: Hewlett-Packard + dmi.bios.version: 68IAV Ver. F.43 + dmi.board.name: 176C + dmi.board.vendor: Hewlett-Packard + dmi.board.version: KBC Version 50.1C + dmi.chassis.asset.tag: CNU2429ZG3 + dmi.chassis.type: 10 + dmi.chassis.vendor: Hewlett-Packard + dmi.modalias: dmi:bvnHewlett-Packard:bvr68IAVVer.F.43:bd10/08/2013:svnHewlett-Packard:pnHPEliteBook8770w:pvrA1008C11:rvnHewlett-Packard:rn176C:rvrKBCVersion50.1C:cvnHewlett-Packard:ct10:cvr: + dmi.product.name: HP EliteBook 8770w + dmi.product.version: A1008C11 + dmi.sys.vendor: Hewlett-Packard ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1378401/+attachment/4228060/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1378401 Title: External USB3 hard drive fails to connect (JMicron bridge 152d:0569) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1378401/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
