Public bug reported:
A Hitachi 2.5" disk in USB 3 disk enclosure with JMicron chip fails to
be connected on Ubuntu Trusty.
The same system was booted with Utopic Unicorn Beta 2 to verify whether
newer kernel resolves the problem. Unfortunatelly it does not.
The disk was properly recognised only the first time it was attached.
[ 346.790756] usb 4-4: new SuperSpeed USB device number 3 using xhci_hcd
[ 346.807293] usb 4-4: New USB device found, idVendor=152d, idProduct=0569
[ 346.807301] usb 4-4: New USB device strings: Mfr=1, Product=2, SerialNumber=5
[ 346.807304] usb 4-4: Product: USB to ATA/ATAPI Bridge
[ 346.807307] usb 4-4: Manufacturer: JMicron
[ 346.807310] usb 4-4: SerialNumber: 4A3337343030383448584B595845
[ 348.477947] usb-storage 4-4:1.0: USB Mass Storage device detected
[ 348.478225] scsi7 : usb-storage 4-4:1.0
[ 348.478395] usbcore: registered new interface driver usb-storage
[ 348.588835] usbcore: registered new interface driver uas
[ 349.475655] scsi 7:0:0:0: Direct-Access Hitachi HTS727575A9E364
PQ: 0 ANSI: 5
[ 349.476095] sd 7:0:0:0: Attached scsi generic sg2 type 0
[ 349.476243] sd 7:0:0:0: [sdb] 1465149168 512-byte logical blocks: (750
GB/698 GiB)
[ 349.476734] sd 7:0:0:0: [sdb] Test WP failed, assume Write Enabled
[ 349.477219] sd 7:0:0:0: [sdb] Asking for cache data failed
[ 349.477224] sd 7:0:0:0: [sdb] Assuming drive cache: write through
[ 349.760792] sdb: sdb1
[ 349.762218] sd 7:0:0:0: [sdb] Attached SCSI disk
[ 350.097878] EXT4-fs (sdb1): recovery complete
[ 350.098248] EXT4-fs (sdb1): mounted filesystem with ordered data mode. Opts:
(null)
[ 350.293120] systemd-hostnamed[6253]: Warning: nss-myhostname is not
installed. Changing the local hostname might make it unresolveable. Please
install nss-myhostname!
[ 396.016083] usb 4-4: USB disconnect, device number 3
Further attempts failed, regardless of how the disk was attached:
* directly to powered USB 3 port on the laptop
* to USB 3 port in laptop dock
* via USB 2 hub with external power
[ 409.808551] usb 3-1.1: new high-speed USB device number 4 using xhci_hcd
[ 409.897277] usb 3-1.1: New USB device found, idVendor=152d, idProduct=0569
[ 409.897284] usb 3-1.1: New USB device strings: Mfr=1, Product=2,
SerialNumber=5
[ 409.897287] usb 3-1.1: Product: USB to ATA/ATAPI Bridge
[ 409.897290] usb 3-1.1: Manufacturer: JMicron
[ 409.897293] usb 3-1.1: SerialNumber: 4A3337343030383448584B595845
[ 409.897953] usb-storage 3-1.1:1.0: USB Mass Storage device detected
[ 409.898260] scsi8 : usb-storage 3-1.1:1.0
[ 410.897754] scsi 8:0:0:0: Direct-Access Hitachi HTS727575A9E364
PQ: 0 ANSI: 5
[ 410.898406] sd 8:0:0:0: Attached scsi generic sg2 type 0
[ 410.898589] sd 8:0:0:0: [sdb] 1465149168 512-byte logical blocks: (750
GB/698 GiB)
[ 410.899099] sd 8:0:0:0: [sdb] Test WP failed, assume Write Enabled
[ 410.899549] sd 8:0:0:0: [sdb] Asking for cache data failed
[ 410.899555] sd 8:0:0:0: [sdb] Assuming drive cache: write through
[ 411.509408] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[ 411.509446] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for
slot 5.
[ 411.509453] usb 3-1.1: hub failed to enable device, error -22
[ 411.581221] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[ 411.581268] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for
slot 5.
[ 411.581274] usb 3-1.1: hub failed to enable device, error -22
[ 411.653254] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[ 411.669800] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with
disabled ep ffff88030f78a9c0
[ 411.669808] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with
disabled ep ffff88030f78aa08
[ 411.749480] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[ 411.749527] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for
slot 5.
[ 411.749534] usb 3-1.1: hub failed to enable device, error -22
[ 411.821215] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[ 411.821256] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for
slot 5.
[ 411.821262] usb 3-1.1: hub failed to enable device, error -22
[ 411.893315] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Attachment added: "dmesg.txt"
https://bugs.launchpad.net/bugs/1378401/+attachment/4227542/+files/dmesg.txt
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https://bugs.launchpad.net/bugs/1378401
Title:
External USB3 hard drive fails to connect (JMicron bridge 152d:0569)
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