Public bug reported:
Using on Jan 5th 2013 :
Ubuntu 13.10.
simplescan 3.10.0-0ubuntu1
sane-utils + libsane (1.0.23-0ubuntu3)
libsane-hpaio 3.13.9-1
hplip 3.13.9.1 but was also faulty with 3.10 or 3.11.
architecture amd64
Dell lattitude D630
A simple page scan would work but nothing would be scanned via the menu
Document ▸ Scan ▸ All Pages From Feeder, or by clicking on the arrow to the
right of the "Scan" button, then choosing "All Pages From Feeder".
If doing so, command is sent to Hp Officejet 6310 All-in-One Printer
Scanner, pop-up appears saying HPLIP Device Status : "scan job started
(2000)", waiting then popup indicates HPLIP Device Status : "scan job
completed (2001)", but Officejet 6310 still indicates Scanning... on
the LCD, on button blinks continuously, and nothing happens physically.
After a while, I get a red bar on top of Simple Scan window, with following
message :
"Failed to scan
Unable to start scan"
1) The release of Ubuntu you are using, via 'lsb_release -rd' or System ->
About Ubuntu
Description: Ubuntu 13.10
Release: 13.10
2) The version of the package you are using, via 'apt-cache policy pkgname' or
by checking in Software Center
apt-cache policy simple-scan
simple-scan:
Installed: 3.10.0-0ubuntu1
Candidate: 3.10.0-0ubuntu1
Version table:
*** 3.10.0-0ubuntu1 0
500 http://us.archive.ubuntu.com/ubuntu/ saucy/main amd64 Packages
100 /var/lib/dpkg/status
apt-cache policy sane
sane:
Installed: (none)
Candidate: 1.0.14-9
Version table:
1.0.14-9 0
500 http://us.archive.ubuntu.com/ubuntu/ saucy/universe amd64 Packages
If more infos needed, you can contact me at
remi.chart...@netcourrier.com
ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: simple-scan 3.10.0-0ubuntu1
ProcVersionSignature: Ubuntu 3.11.0-15.23-generic 3.11.10
Uname: Linux 3.11.0-15-generic x86_64
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
Date: Sun Jan 5 16:25:56 2014
DriverPackageVersions:
libsane 1.0.23-0ubuntu3
libsane-extras N/A
hplip 3.13.9-1
hpoj N/A
InstallationDate: Installed on 2013-09-07 (120 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: Dell Inc. Latitude D630
MarkForUpload: True
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-15-generic
root=UUID=b79476ae-f2ea-4a66-8983-332a887dd3c4 ro quiet splash vt.handoff=7
SourcePackage: simple-scan
UpgradeStatus: Upgraded to saucy on 2013-10-21 (76 days ago)
dmi.bios.date: 11/24/2008
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A15
dmi.board.name: 0KU184
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvrA15:bd11/24/2008:svnDellInc.:pnLatitudeD630:pvr:rvnDellInc.:rn0KU184:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Latitude D630
dmi.sys.vendor: Dell Inc.
** Affects: simple-scan (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 saucy simple-scan
** Attachment added: "copy screen of simple-scan after scan all page from
feeder fails"
https://bugs.launchpad.net/bugs/1266310/+attachment/3941522/+files/Screenshot%20from%202014-01-05%2016%3A36%3A09.png
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https://bugs.launchpad.net/bugs/1266310
Title:
impossible to scan all pages from feeder with HP OfficeJet 6310
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