Still not fixed, I have same problem with Ubuntu 13.10, I installed 12 school 
computer for dualboot with Windows. Then I configured default entry to be 
Windows and GRUB_TIMEOUT=0 and was expecting that I can use Shift key to access 
grub menu but it does not work.
I tried ESC but it causes reboot.

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https://bugs.launchpad.net/bugs/425979

Title:
  Holding shift fails to display grub2 menu

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