@llimaa I got this from the support team lead:
>From a support position we'd do the following for a paid customer 1. Escalate the bug to the distro team At the very least they'd look into the issue and make a firm decision on whether it was possible to resolve and if so how it would be resolved (this release or a future one). This gives you certainty of response. 2. Provide a workaround If we were unable to resolve it in the current release (seems likely) then we'd work with the customer on a workaround. This gives you a best-practise workaround. We've successfully avoided supporting customers with kernel recompiles so far! For issues that can't be resolved in the current release we sometimes provide new compiled kernels to them. We would provide assistance to a customer on how to recompile their kernel if there was no other way. In order to avoid errant issues we'd ask them to use our standard kernel when reporting any future issues (so if they saw a particular problem and it existed under our standard kernel we'd consider that valid). >From a support perspective regressions are a problem. They particularly adversely effect user experience (in my opinion). But, I think it's more valid for LTS releases than the normal six month releases. I think for the normal releases we value features; for the LTS we value certainty. That dictates the approach to regressions. -- some usb_devices fault if usb_suspend enabled https://bugs.launchpad.net/bugs/85488 You received this bug notification because you are a member of Ubuntu Bugs, which is the bug contact for Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
