Public bug reported:
I am trying to upgrade to Ubuntu 12.10 on my eeePC (one of the
originals) and I get this error messagepackage
linux-image-3.5.0-17-generic (not installed) failed to install/upgrade:
subprocess new pre-installation script returned error exit status 1
During the install process, it said there was an error in installing
linux-image-3.5.0-17-generic. It said:
"This kernel does not support a non-PAE CPU."
......whatever that means.
>From Sysinfo, the CPU is: GenuineIntel
Intel(R) Celeron(R) M processor 900MHz
Frequency: 630.095 MHz
L2 Cache: 512 KB
Bogomips: 1260.19
Numbering: family(6) model(13) stepping(6)
Flags: fpu vme de pse tsc msr mce cx8 apic mtrr pge mca cmov clflush dts acpi
mmx fxsr sse sse2 ss tm pbe up bts
GNOME: 3.6.0 (Ubuntu 2012-10-04)
Kernel: 2.0-32-generic (#51-Ubuntu SMP Wed Sep 26 21:32:50 UTC 2012)
GCC Version: 4.7 (i686-linux-gnu)
XOrg Version:1.13.0 (08 October 2012 03:34:08PM)
Is this enough information for someone to diagnose and repair the
problem?
When I try running ubuntu-bug linux, it comes up with a message: this
problem cannot be reported.
The information collected by cat /proc/version_signature > version.log is:
Ubuntu 3.2.0-32.51-generic 3.2.30
I attached the lspci-vnvn.log
When I ran the Software Center, it said I had to do a repair. This is
the result of that attempt:
installArchives() failed: (Reading database ...
(Reading database ... 5%
(Reading database ... 10%
(Reading database ... 15%
(Reading database ... 20%
(Reading database ... 25%
(Reading database ... 30%
(Reading database ... 35%
(Reading database ... 40%
(Reading database ... 45%
(Reading database ... 50%
(Reading database ... 55%
(Reading database ... 60%
(Reading database ... 65%
(Reading database ... 70%
(Reading database ... 75%
(Reading database ... 80%
(Reading database ... 85%
(Reading database ... 90%
(Reading database ... 95%
(Reading database ... 100%
(Reading database ... 376859 files and directories currently installed.)
Unpacking linux-image-3.5.0-17-generic (from
.../linux-image-3.5.0-17-generic_3.5.0-17.28_i386.deb) ...
This kernel does not support a non-PAE CPU.
dpkg: error processing
/var/cache/apt/archives/linux-image-3.5.0-17-generic_3.5.0-17.28_i386.deb
(--unpack):
subprocess new pre-installation script returned error exit status 1
No apport report written because MaxReports is reached already
Examining /etc/kernel/postrm.d .
run-parts: executing /etc/kernel/postrm.d/initramfs-tools 3.5.0-17-generic
/boot/vmlinuz-3.5.0-17-generic
run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.5.0-17-generic
/boot/vmlinuz-3.5.0-17-generic
Errors were encountered while processing:
/var/cache/apt/archives/linux-image-3.5.0-17-generic_3.5.0-17.28_i386.deb
Error in function:
dpkg: dependency problems prevent configuration of linux-image-generic:
linux-image-generic depends on linux-image-3.5.0-17-generic; however:
Package linux-image-3.5.0-17-generic is not installed.
dpkg: error processing linux-image-generic (--configure):
dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of
linux-image-extra-3.5.0-17-generic:
linux-image-extra-3.5.0-17-generic depends on linux-image-3.5.0-17-generic;
however:
Package linux-image-3.5.0-17-generic is not installed.
dpkg: error processing linux-image-extra-3.5.0-17-generic (--configure):
dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of linux-generic:
linux-generic depends on linux-image-generic; however:
Package linux-image-generic is not configured yet.
dpkg: error processing linux-generic (--configure):
dependency problems - leaving unconfigured
ProblemType: Package
DistroRelease: Ubuntu 12.10
Package: linux-image-3.5.0-17-generic (not installed)
ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
Uname: Linux 3.2.0-32-generic i686
ApportVersion: 2.6.1-0ubuntu3
AptOrdering:
linux-image-3.5.0-17-generic: Install
linux-image-3.5.0-17-generic: Configure
linux-image-extra-3.5.0-17-generic: Configure
linux-image-generic: Configure
linux-generic: Configure
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: murray 1407 F.... xfce4-volumed
murray 1409 F.... pulseaudio
Date: Sat Oct 13 05:49:19 2012
ErrorMessage: subprocess new pre-installation script returned error exit status
1
HibernationDevice: RESUME=UUID=5cb35b41-4f43-450a-93c1-8408432104ce
InstallationMedia: Xubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
MachineType: ASUSTeK Computer INC. 701
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-32-generic
root=UUID=12c0013b-e73e-4ea6-9f6d-cf237655c15c ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.00-7ubuntu10
SourcePackage: linux
Title: package linux-image-3.5.0-17-generic (not installed) failed to
install/upgrade: subprocess new pre-installation script returned error exit
status 1
UpgradeStatus: Upgraded to quantal on 2012-10-13 (0 days ago)
dmi.bios.date: 10/17/2007
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0401
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: 701
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: x.xx
dmi.chassis.asset.tag: 0x00000000
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTek Computer INC.
dmi.chassis.version: x.x
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr0401:bd10/17/2007:svnASUSTeKComputerINC.:pn701:pvrx.x:rvnASUSTeKComputerINC.:rn701:rvrx.xx:cvnASUSTekComputerINC.:ct10:cvrx.x:
dmi.product.name: 701
dmi.product.version: x.x
dmi.sys.vendor: ASUSTeK Computer INC.
** Affects: linux (Ubuntu)
Importance: Undecided
Status: Confirmed
** Tags: apport-package i386 quantal
** Attachment added: "result from: sudo lspci -vnvn > lspci-vnvn.log"
https://bugs.launchpad.net/bugs/1066294/+attachment/3397263/+files/lspci-vnvn.log
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https://bugs.launchpad.net/bugs/1066294
Title:
package linux-image-3.5.0-17-generic (not installed) failed to
install/upgrade: subprocess new pre-installation script returned error
exit status 1
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