Pink Ink, thank you for reporting this and helping make Ubuntu better. Could you please plug your external SATA HDD into a USB 2.0 port, unplug all other USB devices, execute the following via a terminal, and post the results to this report: lsusb
As well, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the kernel in the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested and remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream-VERSION-NUMBER', where VERSION-NUMBER is the version number of the kernel you tested. If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream-VERSION-NUMBER', where VERSION-NUMBER is the version number of the kernel you tested. If you are unable to test the mainline kernel, please comment as to why specifically you were unable to test it and add the tag: 'kernel-unable- to-test-upstream'. Please let us know your results. Thank you for your understanding. ** Tags added: needs-upstream-testing regression-update ** Description changed: I have a problem with my external SATA HDD (built into a USB3.0 case), which is connected to USB3.0 port. The HDD is not auto mounted in Ubuntu 11.04, as I woul have expected. The HDD is not even recognized as a device (e.g. /dev/sdc1), for instance in gparted. - The HDD works fine with Windows 7 at the USB3.0 port or with Ubuntu at the USB2.0 port (all tested with exactly the same hardware, because I have a Windows/Ubuntu dual-boot system). - To be more specific - I have two external HDDs and the same effect for both, plugged in one at a time. + The HDD works fine with Windows 7 at the USB3.0 port. + + WORKAROUND: The HDD works fine with Ubuntu at the USB2.0 port. + + All tested with exactly the same hardware, because I have a + Windows/Ubuntu dual-boot system. To be more specific - I have two + external HDDs and the same effect for both, plugged in one at a time. To try another device, I've plugged in a dongle/receiver of an rf- keyboard at the same USB3.0 port and this works fine with Ubuntu. I have Ubuntu 11.04 and the USB3.0 stuff worked fine since about 8 weeks ago, then something must have happend. Most probably some updates caused this bug, but it's not reproducible for me any more which updates were installed since. I tried the workaround "pci=nomsi", but didn't have an effect. I tried the command below, which I read in a question (https://answers.launchpad.net/ubuntu/+source/util-linux/+question/175839), post #7: $ sudo modprobe -r bluetooth; sleep 2, sudo modprobe bluetooth This gives no output at all. I tried 'dmesg' and this is the tail of the output: [ 4.353673] HDMI: no space for converter 10 [ 4.353706] HDMI: no space for pin 11 [ 4.353718] HDMI: no space for converter 12 [ 4.353751] HDMI: no space for pin 13 [ 5.064967] r8169 0000:05:00.0: eth0: link up [ 8.563950] EXT4-fs (sda2): re-mounted. Opts: errors=remount-ro,commit=0 [ 8.565798] EXT4-fs (sdb1): re-mounted. Opts: errors=remount-ro,commit=0 [10091.239185] irq 16: nobody cared (try booting with the "irqpoll" option) [10091.239190] Pid: 2062, comm: plugin-containe Not tainted 2.6.38-15-generic #64-Ubuntu [10091.239192] Call Trace: [10091.239193] <IRQ> [<ffffffff810d529b>] ? __report_bad_irq.clone.2+0x2b/0xa0 [10091.239202] [<ffffffff810d569a>] ? note_interrupt+0x19a/0x1e0 [10091.239205] [<ffffffff810d658d>] ? handle_fasteoi_irq+0xdd/0x110 [10091.239208] [<ffffffff8100e9c2>] ? handle_irq+0x22/0x40 [10091.239211] [<ffffffff815d22fd>] ? do_IRQ+0x5d/0xe0 [10091.239215] [<ffffffff815ca653>] ? ret_from_intr+0x0/0x15 [10091.239216] <EOI> [<ffffffff8100c002>] ? system_call_fastpath+0x16/0x1b [10091.239219] handlers: [10091.239220] [<ffffffff8143da90>] (usb_hcd_irq+0x0/0x70) [10091.239225] [<ffffffffa00d8020>] (rtl8169_interrupt+0x0/0x250 [r8169]) [10091.239236] Disabling IRQ #16 [56501.267187] usb 3-3: new SuperSpeed USB device using xhci_hcd and address 3 [56506.285129] usb 3-3: unable to read config index 0 descriptor/all [56506.285134] usb 3-3: can't read configurations, error -110 [56506.405531] usb 3-3: new SuperSpeed USB device using xhci_hcd and address 4 [56506.427442] xhci_hcd 0000:03:00.0: WARN: transfer error on endpoint [56511.423507] usb 3-3: device descriptor read/all, error -110 [56511.543879] usb 3-3: new SuperSpeed USB device using xhci_hcd and address 5 [56516.561864] usb 3-3: device descriptor read/all, error -110 [56516.682226] usb 3-3: new SuperSpeed USB device using xhci_hcd and address 6 [56521.700235] usb 3-3: device descriptor read/8, error -110 [56521.810157] usb 3-3: new SuperSpeed USB device using xhci_hcd and address 6 [56526.828593] usb 3-3: device descriptor read/8, error -110 [56526.938539] hub 3-0:1.0: unable to enumerate USB device on port 3 I also had seen a timeout problem once, listed in 'dmesg' output with my other external HDD. (This was some weeks ago and I didn't save the output unfortunately). Similar bug reports are: Question #175839: Ubuntu 11.04 not recognizing usb 3.0 device Bug #775543: 1033:0194 xhci_hcd: Timeout while waiting for a slot - Issue with USB3 hard disk on 11.04 x86_64 Bug #843764: Oneiric current, USB 3 capable External Box with a 3.5 sata disk inside doesn't work when attached to USB 3 port, works perfect on USB 2 port. AsRock 880GMH/USB3 motherboard Bug #966248: USB3.0 Ports Not Working ProblemType: Bug DistroRelease: Ubuntu 11.04 Package: linux-image-2.6.38-15-generic 2.6.38-15.64 ProcVersionSignature: Ubuntu 2.6.38-15.64-generic 2.6.38.8 Uname: Linux 2.6.38-15-generic x86_64 AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23. Architecture: amd64 AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC1: pinkink 1529 F.... pulseaudio - /dev/snd/controlC0: pinkink 1529 F.... pulseaudio + USER PID ACCESS COMMAND + /dev/snd/controlC1: pinkink 1529 F.... pulseaudio + /dev/snd/controlC0: pinkink 1529 F.... pulseaudio CRDA: Error: [Errno 2] No such file or directory Card0.Amixer.info: - Card hw:0 'PCH'/'HDA Intel PCH at 0xf7f00000 irq 48' - Mixer name : 'Intel CougarPoint HDMI' - Components : 'HDA:10ec0892,18491892,00100302 HDA:80862805,80860101,00100000' - Controls : 44 - Simple ctrls : 21 + Card hw:0 'PCH'/'HDA Intel PCH at 0xf7f00000 irq 48' + Mixer name : 'Intel CougarPoint HDMI' + Components : 'HDA:10ec0892,18491892,00100302 HDA:80862805,80860101,00100000' + Controls : 44 + Simple ctrls : 21 Card1.Amixer.info: - Card hw:1 'U0x46d0x81b'/'USB Device 0x46d:0x81b at usb-0000:00:1d.0-1.2, high speed' - Mixer name : 'USB Mixer' - Components : 'USB046d:081b' - Controls : 2 - Simple ctrls : 1 + Card hw:1 'U0x46d0x81b'/'USB Device 0x46d:0x81b at usb-0000:00:1d.0-1.2, high speed' + Mixer name : 'USB Mixer' + Components : 'USB046d:081b' + Controls : 2 + Simple ctrls : 1 Card1.Amixer.values: - Simple mixer control 'Mic',0 - Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum - Capture channels: Mono - Limits: Capture 0 - 6144 - Mono: Capture 6144 [100%] [30.00dB] [on] + Simple mixer control 'Mic',0 + Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum + Capture channels: Mono + Limits: Capture 0 - 6144 + Mono: Capture 6144 [100%] [30.00dB] [on] Card2.Amixer.info: - Card hw:2 'Generic'/'HD-Audio Generic at 0xf7e60000 irq 49' - Mixer name : 'ATI R6xx HDMI' - Components : 'HDA:1002aa01,00aa0100,00100300' - Controls : 12 - Simple ctrls : 3 + Card hw:2 'Generic'/'HD-Audio Generic at 0xf7e60000 irq 49' + Mixer name : 'ATI R6xx HDMI' + Components : 'HDA:1002aa01,00aa0100,00100300' + Controls : 12 + Simple ctrls : 3 Date: Thu Aug 2 00:43:42 2012 InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1) IwConfig: - lo no wireless extensions. - - eth0 no wireless extensions. + lo no wireless extensions. + + eth0 no wireless extensions. MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M. ProcEnviron: - LANGUAGE=en_US:en - LANG=en_US.UTF-8 - SHELL=/bin/bash + LANGUAGE=en_US:en + LANG=en_US.UTF-8 + SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-15-generic root=UUID=9cc85eed-9849-49c0-9c43-442901a0d04c ro ipv6.disable=1 quiet splash vt.handoff=7 RelatedPackageVersions: - linux-restricted-modules-2.6.38-15-generic N/A - linux-backports-modules-2.6.38-15-generic N/A - linux-firmware 1.52.4 + linux-restricted-modules-2.6.38-15-generic N/A + linux-backports-modules-2.6.38-15-generic N/A + linux-firmware 1.52.4 RfKill: - + SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 04/24/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P2.10 dmi.board.name: Z68 Pro3-M dmi.board.vendor: ASRock dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: To Be Filled By O.E.M. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP2.10:bd04/24/2012:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnZ68Pro3-M:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To Be Filled By O.E.M. dmi.product.version: To Be Filled By O.E.M. dmi.sys.vendor: To Be Filled By O.E.M. ** Changed in: linux (Ubuntu) Importance: Undecided => Low ** Changed in: linux (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1031982 Title: USB 3.0 port does not work with external hard disk To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1031982/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
