Public bug reported: I have a problem with my external SATA HDD (built into a USB3.0 case), which is connected to USB3.0 port. The HDD is not auto mounted in Ubuntu 11.04, as I woul have expected. The HDD is not even recognized as a device (e.g. /dev/sdc1), for instance in gparted.
The HDD works fine with Windows 7 at the USB3.0 port. WORKAROUND: The HDD works fine with Ubuntu at the USB2.0 port. All tested with exactly the same hardware, because I have a Windows/Ubuntu dual-boot system. To be more specific - I have two external HDDs and the same effect for both, plugged in one at a time. To try another device, I've plugged in a dongle/receiver of an rf- keyboard at the same USB3.0 port and this works fine with Ubuntu. I have Ubuntu 11.04 and the USB3.0 stuff worked fine since about 8 weeks ago, then something must have happend. Most probably some updates caused this bug, but it's not reproducible for me any more which updates were installed since. I tried the workaround "pci=nomsi", but didn't have an effect. I tried the command below, which I read in a question (https://answers.launchpad.net/ubuntu/+source/util-linux/+question/175839), post #7: $ sudo modprobe -r bluetooth; sleep 2, sudo modprobe bluetooth This gives no output at all. I tried 'dmesg' and this is the tail of the output: [ 4.353673] HDMI: no space for converter 10 [ 4.353706] HDMI: no space for pin 11 [ 4.353718] HDMI: no space for converter 12 [ 4.353751] HDMI: no space for pin 13 [ 5.064967] r8169 0000:05:00.0: eth0: link up [ 8.563950] EXT4-fs (sda2): re-mounted. Opts: errors=remount-ro,commit=0 [ 8.565798] EXT4-fs (sdb1): re-mounted. Opts: errors=remount-ro,commit=0 [10091.239185] irq 16: nobody cared (try booting with the "irqpoll" option) [10091.239190] Pid: 2062, comm: plugin-containe Not tainted 2.6.38-15-generic #64-Ubuntu [10091.239192] Call Trace: [10091.239193] <IRQ> [<ffffffff810d529b>] ? __report_bad_irq.clone.2+0x2b/0xa0 [10091.239202] [<ffffffff810d569a>] ? note_interrupt+0x19a/0x1e0 [10091.239205] [<ffffffff810d658d>] ? handle_fasteoi_irq+0xdd/0x110 [10091.239208] [<ffffffff8100e9c2>] ? handle_irq+0x22/0x40 [10091.239211] [<ffffffff815d22fd>] ? do_IRQ+0x5d/0xe0 [10091.239215] [<ffffffff815ca653>] ? ret_from_intr+0x0/0x15 [10091.239216] <EOI> [<ffffffff8100c002>] ? system_call_fastpath+0x16/0x1b [10091.239219] handlers: [10091.239220] [<ffffffff8143da90>] (usb_hcd_irq+0x0/0x70) [10091.239225] [<ffffffffa00d8020>] (rtl8169_interrupt+0x0/0x250 [r8169]) [10091.239236] Disabling IRQ #16 [56501.267187] usb 3-3: new SuperSpeed USB device using xhci_hcd and address 3 [56506.285129] usb 3-3: unable to read config index 0 descriptor/all [56506.285134] usb 3-3: can't read configurations, error -110 [56506.405531] usb 3-3: new SuperSpeed USB device using xhci_hcd and address 4 [56506.427442] xhci_hcd 0000:03:00.0: WARN: transfer error on endpoint [56511.423507] usb 3-3: device descriptor read/all, error -110 [56511.543879] usb 3-3: new SuperSpeed USB device using xhci_hcd and address 5 [56516.561864] usb 3-3: device descriptor read/all, error -110 [56516.682226] usb 3-3: new SuperSpeed USB device using xhci_hcd and address 6 [56521.700235] usb 3-3: device descriptor read/8, error -110 [56521.810157] usb 3-3: new SuperSpeed USB device using xhci_hcd and address 6 [56526.828593] usb 3-3: device descriptor read/8, error -110 [56526.938539] hub 3-0:1.0: unable to enumerate USB device on port 3 I also had seen a timeout problem once, listed in 'dmesg' output with my other external HDD. (This was some weeks ago and I didn't save the output unfortunately). Similar bug reports are: Question #175839: Ubuntu 11.04 not recognizing usb 3.0 device Bug #775543: 1033:0194 xhci_hcd: Timeout while waiting for a slot - Issue with USB3 hard disk on 11.04 x86_64 Bug #843764: Oneiric current, USB 3 capable External Box with a 3.5 sata disk inside doesn't work when attached to USB 3 port, works perfect on USB 2 port. AsRock 880GMH/USB3 motherboard Bug #966248: USB3.0 Ports Not Working ProblemType: Bug DistroRelease: Ubuntu 11.04 Package: linux-image-2.6.38-15-generic 2.6.38-15.64 ProcVersionSignature: Ubuntu 2.6.38-15.64-generic 2.6.38.8 Uname: Linux 2.6.38-15-generic x86_64 AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23. Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: pinkink 1529 F.... pulseaudio /dev/snd/controlC0: pinkink 1529 F.... pulseaudio CRDA: Error: [Errno 2] No such file or directory Card0.Amixer.info: Card hw:0 'PCH'/'HDA Intel PCH at 0xf7f00000 irq 48' Mixer name : 'Intel CougarPoint HDMI' Components : 'HDA:10ec0892,18491892,00100302 HDA:80862805,80860101,00100000' Controls : 44 Simple ctrls : 21 Card1.Amixer.info: Card hw:1 'U0x46d0x81b'/'USB Device 0x46d:0x81b at usb-0000:00:1d.0-1.2, high speed' Mixer name : 'USB Mixer' Components : 'USB046d:081b' Controls : 2 Simple ctrls : 1 Card1.Amixer.values: Simple mixer control 'Mic',0 Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum Capture channels: Mono Limits: Capture 0 - 6144 Mono: Capture 6144 [100%] [30.00dB] [on] Card2.Amixer.info: Card hw:2 'Generic'/'HD-Audio Generic at 0xf7e60000 irq 49' Mixer name : 'ATI R6xx HDMI' Components : 'HDA:1002aa01,00aa0100,00100300' Controls : 12 Simple ctrls : 3 Date: Thu Aug 2 00:43:42 2012 InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1) IwConfig: lo no wireless extensions. eth0 no wireless extensions. MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M. ProcEnviron: LANGUAGE=en_US:en LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-15-generic root=UUID=9cc85eed-9849-49c0-9c43-442901a0d04c ro ipv6.disable=1 quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-2.6.38-15-generic N/A linux-backports-modules-2.6.38-15-generic N/A linux-firmware 1.52.4 RfKill: SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 04/24/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P2.10 dmi.board.name: Z68 Pro3-M dmi.board.vendor: ASRock dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: To Be Filled By O.E.M. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP2.10:bd04/24/2012:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnZ68Pro3-M:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To Be Filled By O.E.M. dmi.product.version: To Be Filled By O.E.M. dmi.sys.vendor: To Be Filled By O.E.M. ** Affects: linux (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug natty needs-upstream-testing regression-update running-unity -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1031982 Title: USB 3.0 port does not work with external hard disk To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1031982/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
