Developers need a proper backtrace with symbols to debug the problem. The backtrace that is attached does not have them.
Could you enable Apport, reproduce the problem, and file another bug using the dialog that pops up after the crash? Then, just mark this bug as a duplicate of the new one. See https://wiki.ubuntu.com/Apport#How_to_enable_apport Thanks! -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/967830 Title: gnome-shell crashes on empathy chat window open To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/967830/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
