I am also affected by this bug using version hplip 3.11.10 and
Officejet_Pro_8500_A910. It is not possible to choose Two Sided in the
printer dialog box. Under Installable Options in hp-toolbox the option
Duplexer Installed is set to On but greyed out. Changing Double-Sided
Printing to Short Edge or Long Edge doesn't help. Also, the Page Size
"A4 AutoDuplex" is not available. Can't really see why you would need
the cups error_log but I will attach it as you request.

** Attachment added: "error_log"
   
https://bugs.launchpad.net/hplip/+bug/416513/+attachment/2638738/+files/error_log

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https://bugs.launchpad.net/bugs/416513

Title:
  duplex printing no longer works for OfficeJetPro 8500 with HPLIP >
  3.9.6b

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