i have also seen this issue i have attached a cam and ofcourse i know that 
other person has also the cam but when i right click on contact  than  there is 
no option of video chat.
can you please attach a empathy video log file with the bug?
you can get it from help==> debugg menu
 


** Changed in: empathy (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/806711

Title:
  Video call  is not 'lit up' on my menu screen.

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