I'm pretty sure the community communication channels and processes have
not changed drastically since this "bug" has started to show its face.
So there are only two possible explanations for the user
dissatisfaction:

1.  This "bug" has been here for a long time and it just hasn't been noticed 
until now.
2.  Unity is piece of crap right now and is frustrating the heck out of 
everyday Ubuntu users who don't think they are being heard because their bugs 
and ideas are not being dealt with.

I tend to believe #2, but if you do believe #1 you still probably agree
that Unity is the factor that has awakened all this higher than normal
user communication.  So at the end of the day, it's not a community
engagement issue because if Unity is "fixed" 95% of us would go back to
our ignorant Ubuntu bliss.

Ubuntu is having its Windows Vista moment right now, but I believe Unity
is a solid foundation that just needs some work.  I think two things
need to be done.

1.  Fix a bunch of bugs.  Hopefully, this is the focus already since 12.04 is 
LTS.
2.  Compromise on some configuration options for Unity.

Ubuntu is a community of power users right now and giving us a few more
options to tweak our experience would go a long way to make the
community feel better.  A place to vote on which options to include
would be ideal.  Perhaps at http://brainstorm.ubuntu.com/unity/

I think if a compromise was reached to include the top community defined 
configuration options, the community would feel 
vindicated.

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https://bugs.launchpad.net/bugs/882274

Title:
  Community engagement is broken

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