Public bug reported:

This has been a problem for me for a while now. I was hit by the earlier
password length bug (on the server end the password is trimmed to some
character limit, but Empathy wasn't respecting that). I moved to a
shorter password, working around that issue. It was working for a while
after that, but some time since then, Empathy stopped being able to log
in to MSN. I don't get any error messages, just a permanent "Connecting"
state. There do not seem to be any useful debug messages either.
Starting Empathy, logging in, and then setting my status to Away (while
MSN is still logging in) gives:

butterfly/presence-INFO: 19/08/10 11:24:57.789114: Setting Presence to 'NLN'
butterfly/presence-INFO: 19/08/10 11:24:57.789311: Setting Personal message to 
''
butterfly/presence-INFO: 19/08/10 11:25:56.700783: Setting Presence to 'AWY'
butterfly/presence-INFO: 19/08/10 11:25:56.701021: Setting Personal message to 
''

No other messages appear unless I change my status more.

Judging by the debug log, the 23rd of July was the last time I was
logged into MSN successfully via Empathy. If any updates were released
around that time then they may be the culprit.


Update:
Apologies, despite several reboots (over the course of a month) having no 
effect, apparently manually killing telepathy-butterfly while logged in *did* 
have an effect. Consider this report to be irrelevant.

** Affects: ubuntu
     Importance: Undecided
         Status: Invalid

** Description changed:

- This has been a problem for me for a while now (assuming it is the same
- issue). I was hit by the earlier password length bug (on the server end
- the password is trimmed to some character limit, but Empathy wasn't
- respecting that). I moved to a shorter password, working around that
- issue. It was working for a while after that, but some time since then,
- Empathy stopped being able to log in to MSN. I don't get any error
- messages, just a permanent "Connecting" state. There do not seem to be
- any useful debug messages either. Starting Empathy, logging in, and then
- setting my status to Away (while MSN is still logging in) gives:
+ This has been a problem for me for a while now. I was hit by the earlier
+ password length bug (on the server end the password is trimmed to some
+ character limit, but Empathy wasn't respecting that). I moved to a
+ shorter password, working around that issue. It was working for a while
+ after that, but some time since then, Empathy stopped being able to log
+ in to MSN. I don't get any error messages, just a permanent "Connecting"
+ state. There do not seem to be any useful debug messages either.
+ Starting Empathy, logging in, and then setting my status to Away (while
+ MSN is still logging in) gives:
  
  butterfly/presence-INFO: 19/08/10 11:24:57.789114: Setting Presence to 'NLN'
  butterfly/presence-INFO: 19/08/10 11:24:57.789311: Setting Personal message 
to ''
  butterfly/presence-INFO: 19/08/10 11:25:56.700783: Setting Presence to 'AWY'
  butterfly/presence-INFO: 19/08/10 11:25:56.701021: Setting Personal message 
to ''
  
  No other messages appear unless I change my status more.
  
  Judging by the debug log, the 23rd of July was the last time I was
  logged into MSN successfully via Empathy. If any updates were released
  around that time then they may be your culprit.

** Description changed:

  This has been a problem for me for a while now. I was hit by the earlier
  password length bug (on the server end the password is trimmed to some
  character limit, but Empathy wasn't respecting that). I moved to a
  shorter password, working around that issue. It was working for a while
  after that, but some time since then, Empathy stopped being able to log
  in to MSN. I don't get any error messages, just a permanent "Connecting"
  state. There do not seem to be any useful debug messages either.
  Starting Empathy, logging in, and then setting my status to Away (while
  MSN is still logging in) gives:
  
  butterfly/presence-INFO: 19/08/10 11:24:57.789114: Setting Presence to 'NLN'
  butterfly/presence-INFO: 19/08/10 11:24:57.789311: Setting Personal message 
to ''
  butterfly/presence-INFO: 19/08/10 11:25:56.700783: Setting Presence to 'AWY'
  butterfly/presence-INFO: 19/08/10 11:25:56.701021: Setting Personal message 
to ''
  
  No other messages appear unless I change my status more.
  
  Judging by the debug log, the 23rd of July was the last time I was
  logged into MSN successfully via Empathy. If any updates were released
- around that time then they may be your culprit.
+ around that time then they may be the culprit.

** Changed in: ubuntu
       Status: New => Invalid

** Description changed:

  This has been a problem for me for a while now. I was hit by the earlier
  password length bug (on the server end the password is trimmed to some
  character limit, but Empathy wasn't respecting that). I moved to a
  shorter password, working around that issue. It was working for a while
  after that, but some time since then, Empathy stopped being able to log
  in to MSN. I don't get any error messages, just a permanent "Connecting"
  state. There do not seem to be any useful debug messages either.
  Starting Empathy, logging in, and then setting my status to Away (while
  MSN is still logging in) gives:
  
  butterfly/presence-INFO: 19/08/10 11:24:57.789114: Setting Presence to 'NLN'
  butterfly/presence-INFO: 19/08/10 11:24:57.789311: Setting Personal message 
to ''
  butterfly/presence-INFO: 19/08/10 11:25:56.700783: Setting Presence to 'AWY'
  butterfly/presence-INFO: 19/08/10 11:25:56.701021: Setting Personal message 
to ''
  
  No other messages appear unless I change my status more.
  
  Judging by the debug log, the 23rd of July was the last time I was
  logged into MSN successfully via Empathy. If any updates were released
  around that time then they may be the culprit.
+ 
+ 
+ Update:
+ Apologies, despite several reboots (over the course of a month) having no 
effect, apparently manually killing telepathy-butterfly while logged in *did* 
have an effect. Consider this report to be irrelevant.

-- 
Empathy doesn't connect to MSN
https://bugs.launchpad.net/bugs/620376
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