Public bug reported:
I am one of the moderators of the official Dutch Ubuntu forums and I
can't help but notice that a lot of users think OEM installation mode is
a more graphical installation way for the Alternate installer.
This is due to the fact that there are 2 options that can be chosen for
installation:
- Install in TEXT mode
- Install in OEM mode
The fact that the second line is the same as the first one, but with
TEXT replaced by OEM, makes users believe that the OEM mode is a non-
text mode, hence a more graphical mode they can use to install the
system.
You can't believe how many users come complaining that they can't login
because they think they either forgot their login, or they are sure that
their login wasn't asked. And they are right. It wasn't asked, because
they installed in OEM mode.
So what do I suggest? Make it more clear to the user that OEM mode is
not the opposite of TEXT mode. Most users don't check out at the help to
see what OEM really means, because they think it is clear to them that
OEM is the opposite of TEXT, but this is not really true.
You could make the options like this:
- Install in text mode (recommended)
- Install OEM version for manufacturers
Note: this is just an example
As an added bonus you could also make space for on-screen help: 3 or 4
lines of explanation for what each option does, and the on-screen help
changes if you move to another option
** Affects: Ubuntu
Importance: Undecided
Status: Unconfirmed
** Summary changed:
- Many users think that OEM installation is a more graphical variant of the
text mode installation (alternate install cd)
+ Many users think OEM installation is the opposite of TEXT installation
(alternate)
--
Many users think OEM installation is the opposite of TEXT installation
(alternate)
https://launchpad.net/bugs/95582
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