Sorry, this isn't an upstream issue. It appears to be fixed, but David,
could you please provide us with the version of empathy you are using as
well as the version of indicator-applet you are using?
** Changed in: empathy (Ubuntu)
Status: Triaged => Incomplete
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[Lucid] Empathy notifications don't seem to work
https://bugs.launchpad.net/bugs/539267
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