Dear Pascal, I tried but something went wrong and I got this:
r...@roth-desktop:/home/amelia# apport-collect 562071 Logging into Launchpad... You have to allow "Change anything" privileges. Downloading bug information... The authorization page: ( https://edge.launchpad.net/+authorize-token?oauth_token=Lf0pKk3mHS71N5dHZCbP ) should be opening in your browser. After you have authorized this program to access Launchpad on your behalf you should come back here and press <Enter> to finish the authentication process. [2955:2963:34232180547:ERROR:base/native_library_linux.cc(24)] dlopen failed when trying to open /usr/lib/jvm/java-6-openjdk/jre/lib/i386/IcedTeaPlugin.so: libmozjs.so: cannot open shared object file: No such file or directory ^[[ABug title: Printer does not work Collecting apport information for source package hplip... Uploading additional information to Launchpad bug... short text data... Error connecting to Launchpad: HTTP Error 401: Unauthorized You have to allow "Change anything" privileges. You can reset the credentials by removing the file "~/.cache/apport/launchpad.credentials." For your Question: why did you report this bug against the yelp help viewer? When I filled the form it asked me in what module the problem occurred. There where two options (As far as I remember): 1. Choose from a list. 2. Yelp (For me this is old Gibrish) Yelp was marked (default). I had no clue what is yelp, and I assumed that with such names it is meaningless to try and choose from a list. I left Yelp with the assumption (hope) that the program knows why it chose it. Only after I send it I found that the nice word 'Yelp' is the name of the module for help and that CUPS and HPLIP are the relevant modules(?) here. Thank you, Joshua Rothfarb On Thu, Apr 15, 2010 at 7:37 PM, Pascal De Vuyst <pascal.devu...@gmail.com>wrote: > Please run the following command on a terminal to attach some useful > information related to your printing setup to this bug report: > apport-collect 562071 > > Another question: why did you report this bug against the yelp help > viewer? > > ** Package changed: cups (Ubuntu) => hplip (Ubuntu) > > ** Changed in: hplip (Ubuntu) > Status: New => Incomplete > > -- > Printer does not work > https://bugs.launchpad.net/bugs/562071 > You received this bug notification because you are a direct subscriber > of the bug. > > Status in “hplip” package in Ubuntu: Incomplete > > Bug description: > Binary package hint: yelp > > I use Ubuntu 9.10 > Packages: HPLIP 3.9.8-1ubuntu2, CUPS 3.9.8-1ubuntu2 > > I bought an HP_Laserjet_P1005 usb printer. > I installed it as was explained in some site. > I expected the printer to print. > What happened was that at first it did print but then it changed behavior > to the following: > When I boot the machine it comes with the following error: HPLIP Device > Status HP_Laserjet_P1005 Printer (BC1PRWZ) Device communication error (5012) > and the device is stopped in HP Device manager (see attached pic > rothfarb.2010Apr13.8-41.1.png) > When I tried to enter CUPS from HP Device manager i got an error: Unable to > open device hp:/usb/HP_Laserjet_P1005?serial=BCPRWZ (see attached pic > rothfarb.2010Apr13.8-43.2.png). > The print queue is left with one old print jobs in status processing and > the others in status pending. > I tried to reactivate the printer but it came with the same error. > I tried to stop/start the printer and disconnect/connect the usb plug. It > did not change. > > Thank you > Joshua Rothfarb > > ProblemType: Bug > Architecture: i386 > Date: Tue Apr 13 09:36:57 2010 > DistroRelease: Ubuntu 9.10 > ExecutablePath: /usr/bin/yelp > InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5) > Package: yelp 2.28.0-0ubuntu2 > ProcEnviron: > LANG=en_US.UTF-8 > SHELL=/bin/bash > ProcVersionSignature: Ubuntu 2.6.31-20.58-generic > SourcePackage: yelp > Uname: Linux 2.6.31-20-generic i686 > XsessionErrors: > (gnome-settings-daemon:1880): GLib-CRITICAL **: g_propagate_error: > assertion `src != NULL' failed > (nautilus:1936): Eel-CRITICAL **: eel_preferences_get_boolean: assertion > `preferences_is_initialized ()' failed > (polkit-gnome-authentication-agent-1:1957): GLib-CRITICAL **: > g_once_init_leave: assertion `initialization_value != 0' failed > (firefox:2603): GLib-WARNING **: g_set_prgname() called multiple times > > To unsubscribe from this bug, go to: > https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/562071/+subscribe > -- Printer does not work https://bugs.launchpad.net/bugs/562071 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
