Public bug reported:
With some documents, I get an error when trying to print to a network HP
Color LaserJet 4700. From Adobe Reader 9 I get "there was a problem
processing document" and only the first page prints. From evince I get
no message, but the document doesn't print either. In Adobe Reader I can
use the Advanced Print Setup dialog to change the Font and resource
policy from "Send by Range" to "Send at Start". The document now prints
without problems.
I don't have this problem printing to a network attached HP LaserJet
4250.
I started having this printing problem when I upgraded to 9.04.
Upgrading to 9.10 didn't fix it.
I've attached an example of a file I can't print.
ProblemType: Bug
Architecture: i386
Date: Tue Nov 17 15:34:03 2009
DistroRelease: Ubuntu 9.10
Lpstat:
device for DePace: hp:/net/HP_Color_LaserJet_3000?ip=10.0.107.173
device for i560: usb://Canon/i560
device for PS17: hp:/net/hp_LaserJet_4250?ip=172.22.4.40
device for PSColour16: hp:/net/HP_Color_LaserJet_4700?ip=172.22.4.41
MachineType: Dell Inc. Latitude D620
NonfreeKernelModules: nvidia
Package: cups 1.4.1-5ubuntu2.1
Papersize: a4
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
PpdFiles:
PS17: HP LaserJet 4250 , Postscript-HP 20081112 (OpenPrinting LSB 3.2)
/etc/cups/ppd/PSColour16.ppd:*NickName: "HP Color LaserJet 4700 ,
Postscript-HP 20081112 (OpenPrinting LSB 3.2)"
/etc/cups/ppd/DePace.ppd:*NickName: "HP Color LaserJet 3000 Postscript
(recommended)"
i560: Canon i560 - CUPS+Gutenprint v5.2.4
ProcCmdLine: root=UUID=bbd2617c-b205-4f83-b8de-100721684970 ro quiet splash
ProcEnviron:
PATH=(custom, user)
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: cups
Uname: Linux 2.6.31-14-generic i686
dmi.bios.date: 04/03/2007
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A08
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvrA08:bd04/03/2007:svnDellInc.:pnLatitudeD620:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Latitude D620
dmi.sys.vendor: Dell Inc.
** Affects: ubuntu
Importance: Undecided
Status: New
** Tags: apport-bug i386
--
Can't print some PDF documents on network HP LaserJet 4700
https://bugs.launchpad.net/bugs/484245
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