Sergio. As you can see in post #12 above I've again run your command 'sudo apport-collect -p linux 475500' as requested (without quotes). Just to clarify. I run a number of versions of Ubuntu. The version with the problem is Lucid Lynx. The installation was a clean install of Karmic, which was upgraded by changing all the software sources to Lucid (using details posted on the Ubuntu forums). The most recent update/upgrade was yesterday afternoon (UK time) via the Main Server. Every time I've run you command it's been done with Lucid Lynx running. I cut and pasted your command into terminal. Included in the terminal output each and every time was hook /usr/share/apport/package-hooks//source_linux-meta.py crashed: Traceback (most recent call last): File "/usr/lib/python2.6/dist-packages/apport/report.py", line 637, in add_hooks_info symb['add_info'](self, ui) File "/usr/share/apport/package-hooks//source_linux-meta.py", line 25, in add_info The first time I ran the command, a Firefox window opened and 'Almost Finished' was displayed but just sat there. The second and third times no Firefox window opened and then terminal just went to the command prompt: sudo apport-collect -p linux 475500 [sudo] password for kevin: Logging into Launchpad... You have to allow "Change anything" privileges. Downloading bug information... Bug title: No medium in floppy drive Collecting apport information for source package linux... hook /usr/share/apport/package-hooks//source_linux-meta.py crashed: Traceback (most recent call last): File "/usr/lib/python2.6/dist-packages/apport/report.py", line 637, in add_hooks_info symb['add_info'](self, ui) File "/usr/share/apport/package-hooks//source_linux-meta.py", line 25, in add_info ui.information("As part of the bug reporting process, you'll be asked a series of questions to help provide a more descriptive bug report. Please answer the following questions to the best of your ability. Afterwards, a browser will be opened to finish filing this as a bug in the Launchpad bug tracking system.") AttributeError: 'NoneType' object has no attribute 'information' Uploading additional information to Launchpad bug... short text data... ke...@kevin-dt1b-ll:~$ I left the computer for 20 minutes and no Firefox window was displayed and nothing else happened. How do you want me to proceed ? Please advise as something is fried here...
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