...have just figured out how to make Empathy work via a notification
area icon (there's an Empathy bug that makes it non-obvious; see
#435329). However, I still think that only supporting horizontal panels
isn't a good choice. Vertical panels are a completely mainstream Gnome
feature and are highly desirable for, e.g., making best use of space on
a widescreen monitor.

If you truly do not wish to support them, then the indicator applet
should at least say so when one finds itself in a vertical panel.

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Indicator applet doesn’t handle vertical panel
https://bugs.launchpad.net/bugs/410254
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