Hi Luca Zorzi, AlmaTlust,
Thanks for helping us while figuring out the issue.
Are you seeing any information under status tab of HP Device Manager / Tollbox
when the printer frozen?
When the printer is frozen, is printer is in "start state" (First button) under
"Printer Control" tab of Device Manager?
We need some log information to figure it out
1. Please set the cups log level to debug2
Open the file /etc/cups/cupsd.conf and set the LogLevel attribute value
to debug2
Restart the Cups (execute "/etc/init.d/cups restart"
2. Please remove all file under "/var/log/cups" directory
3. Reproduce the problem
4. please attach the "access_log" file and "error_log" in the directory
/var/log/cups (When the problem is reproduced)
Thanks for supporting HPLIP,
Naga Samrat.
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photosmart 7760 freezes when starting a print job on ubuntu jaunty
https://bugs.launchpad.net/bugs/414689
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