Consider probable situation when e.g. Synaptic was not closed properly
and it left lock in that directory. I don't know how this should be
treated - "$program was unable to [...]etc. etc. If there is Synaptic
opened, maybe you should delete the file '/var/lib/dpkg/lock'?" Doesn't
that sound weird for an non-technical user?

-- 
Apt's unable to acquire lock message isn't user friendly
https://bugs.launchpad.net/bugs/74134
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