I had this behaviour (or one very similar to the original submitted by Francis) 
on my shiny new Ubuntu 9.04 laptop. After having set up the DVD drive "region 
code set" via regionset (+rebooted the system), totem and VLC were able to play 
DVDs.
It may not apply to every system, but may be worth a try anyway...

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Cannot play DVDs - Could not open location; you might not have permission to 
open the file
https://bugs.launchpad.net/bugs/342890
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