@ Russ
I assume you have tried 
https://help.ubuntu.com/community/SoundTroubleshooting
&
https://wiki.ubuntu.com/DebuggingSoundProblems
already?  Hopefully you haven't and one of these helps, otherwise good luck
Regards from
Tom

-- 
Acer Aspire 8920G has inaudible audio by default
https://bugs.launchpad.net/bugs/354398
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