** Description changed: Binary package hint: hplip On Ubuntu 9.04 while printing a document from Openoffice, my printer, an HP c4385, just stops in the middle of the job. It prints out a few pages and then started to feed the next piece of paper through and it stopped. (Not a paper jam) At this point the only thing I can do is press the power button on the printer. When I do this it rolls the paper out of the printer, and then tries to shut down but it freezes then and I have to pull the power cord on it. When I turn it back on it doesn't resume printing or anything, I have to go reprint the document again. This only seems to happen when it's a very large print job. The document that I was able to reproduce this numerous times with was 20 pages and it contained a lot of images with transparency in them. The print job was near 400MB in size. This printer is on the network and I tried with other computers on the network and I was able to reproduce the problem. I'm able to print this document fine from Openoffice on Windows so it's not a printer problem. + Steps to reproduce + 1. Open system-config-printer, right click on the printer and select Properties. + 2. Go to Job Options + 3. At the bottom under Other Options add a new value called "outputorder" (no quotes) + 4. For the value of outputorder add "reverse" (no quotes), click Apply + 5. Open the attached document in OpenOffice + 6. File > Print. Only print pages 1-14 + 7. Be patient it takes a long time to process the job + 8. Printer freezes up consistently on the third page (Page 12 since it's reverse) Then this starts appearing in the system log until I pull the plug on the printer to reset it + Photosmart_C4380_series?ip=192.168.1.3: io/hpmud/jd.c 525: timeout write_channel hp:/net/Photosmart_C4380_series?ip=192.168.1.3 + ProblemType: Bug Architecture: amd64 DistroRelease: Ubuntu 9.04 Lpstat: device for Photosmart_C4380: hp:/net/Photosmart_C4380_series?ip=192.168.1.3 MachineType: Hewlett-Packard HP Pavilion dv6500 Notebook PC NonfreeKernelModules: nvidia Package: hpijs 3.9.2-3ubuntu4 Papersize: letter PpdFiles: Photosmart_C4380: HP Photosmart c4380 Series hpijs, 3.9.2 ProcCmdLine: root=UUID=b22143b2-814c-45da-8c40-7ed05c9ea228 ro quiet splash vga=0x361 ProcEnviron: PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/zsh ProcVersionSignature: Ubuntu 2.6.28-11.42-generic SourcePackage: hplip
** Attachment added: "Troublesome Document.doc" http://launchpadlibrarian.net/26727408/Troublesome%20Document.doc -- HP printer hangs in the middle of large print jobs https://bugs.launchpad.net/bugs/373043 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
