OK. So I've been investigating a bit.  The apropriate udev scripts are
present in /etc/udev/rules.d/45-libnjb.rules.

These correctly set the permissions on /dev/bus/usb/00x/00y to
root:plugdev and 0660 and my user is in the group plugdev. I can't seem
to repeat the problem after having used the old hotplug scripts, even
though I have removed them now. But the first time I plugged the zen in,
it gave this error message.

-- 
hotplug scripts are not installed
https://launchpad.net/bugs/1497

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