MARCO: 
you're forgetting that 15 years ago computers were only used by IT specialists. 
nowdays a computer is like a car, or a washing machine - everybody NEEDS to use 
it to get something done, they don't need to LIKE it or understand it.
you can't ask a secretary who just needs to answer e-mails and type documents 
to understand why her box won't hybernate. it's the IT specialist's job to make 
it hybernate when she pushes that particular button.
and sadly in linux this and many other things don't "just work" yet the way our 
little secretary would expect it.
sure, you don't need to be a specialist to understand these things, but you 
have to at least like them and be interested in them. but if you're neither 
they just nned to work.
and it can't be considered ignorance if someone isn't interested in computers. 
we can't all have the same hobbies, can we?
you don't expect everyone to understand how an internal combustion engine 
works, or what the effects of a short shift gearbox are, but everyone expects a 
car to work as advertised.

PS: you can substitute "secretary" for any other job you like, because
everybody is more or less relying on a computer to get something done

PS2: this is NOT a pro-MS statement, i'm just saying that linux still
needs alot of work to be done on the "works out of the box" factor

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Microsoft has a majority market share
https://launchpad.net/bugs/1

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