I'm sorry, but that's not correct, this is not just a hotkey problem.
The Gnome brightness app doesn't work either, as I've stated.

Regardless, I'll still provide the requested information. Using method
1, the key on my laptop to increase the brightness is reported as
XF86Forward. The key to reduce the brightness reports as XF86Stop.

The identifier information for my laptop is:
Manufacturer: Gateway
System product name: M-7315U 
System version: Rev 1

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Brightness Applet/Brightness Keys Do Not Work In Gateway M-7315u Laptop
https://bugs.launchpad.net/bugs/280518
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