Public bug reported: This is a Jetway NC 9I motherboard with Intel NC10 chipset and a RealTek ALC662 sound chip imbedded. It has an Intel Atom D525 processor on it. I have 30 of these boards I was hoping to put Ubuntu on for people that need them.
I have spent over three weeks on this trying to follow the forums on how to solve this problem. I have also gone to Realtek's website and tried to use their instructions to solve the problem. From the dignostic reports that I saw it looks like the sound chip or codec cannot be found and that pulse is somehow working instead? I went here: https://help.ubuntu.com/community/SoundTroubleshootingProcedure and got this result: http://www.alsa-project.org/db/?f=f057abda5a101970d2980eae4341684ee857cbeb I went to realtek's site and downloaded their Linux HD drivers here: http://152.104.125.41/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false I also went here: http://ubuntuforums.org/showthread.php?t=1026931 I didn't see any results from these either. When I go into system sound it just says "Play sound through Dummy Output" I have tested the speakers, they work on other devices. It is plugged into the right output....... It does not work in Ubuntu 12 or 14.04, 64 bit. It does not work in Lubuntu either. I have not tried 32 bit. I must be doing something out of order as I don't see anyone else reporting this problem and Jetway says that no one has reported a problem to them? Thank you in advance for your help. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: alsa-base 1.0.25+dfsg-0ubuntu4 ProcVersionSignature: Ubuntu 3.16.0-33.44~14.04.1-generic 3.16.7-ckt7 Uname: Linux 3.16.0-33-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.8 Architecture: amd64 AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1: CurrentDesktop: Unity Date: Mon Mar 30 11:17:24 2015 InstallationDate: Installed on 2015-03-20 (10 days ago) InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Title: PCI/internal sound card not detected UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 02/26/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 080016 dmi.chassis.type: 3 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr080016:bd02/26/2013:svn:pn:pvr:rvn:rn:rvr:cvn:ct3:cvr: ** Affects: alsa-driver (Ubuntu) Importance: Undecided Status: New ** Tags: alsa amd64 apport-bug intel jetway nc9i-d525 nm10 sound trusty -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1438360 Title: PCI/internal sound card not detected Status in alsa-driver package in Ubuntu: New Bug description: This is a Jetway NC 9I motherboard with Intel NC10 chipset and a RealTek ALC662 sound chip imbedded. It has an Intel Atom D525 processor on it. I have 30 of these boards I was hoping to put Ubuntu on for people that need them. I have spent over three weeks on this trying to follow the forums on how to solve this problem. I have also gone to Realtek's website and tried to use their instructions to solve the problem. From the dignostic reports that I saw it looks like the sound chip or codec cannot be found and that pulse is somehow working instead? I went here: https://help.ubuntu.com/community/SoundTroubleshootingProcedure and got this result: http://www.alsa-project.org/db/?f=f057abda5a101970d2980eae4341684ee857cbeb I went to realtek's site and downloaded their Linux HD drivers here: http://152.104.125.41/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false I also went here: http://ubuntuforums.org/showthread.php?t=1026931 I didn't see any results from these either. When I go into system sound it just says "Play sound through Dummy Output" I have tested the speakers, they work on other devices. It is plugged into the right output....... It does not work in Ubuntu 12 or 14.04, 64 bit. It does not work in Lubuntu either. I have not tried 32 bit. I must be doing something out of order as I don't see anyone else reporting this problem and Jetway says that no one has reported a problem to them? Thank you in advance for your help. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: alsa-base 1.0.25+dfsg-0ubuntu4 ProcVersionSignature: Ubuntu 3.16.0-33.44~14.04.1-generic 3.16.7-ckt7 Uname: Linux 3.16.0-33-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.8 Architecture: amd64 AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1: CurrentDesktop: Unity Date: Mon Mar 30 11:17:24 2015 InstallationDate: Installed on 2015-03-20 (10 days ago) InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Title: PCI/internal sound card not detected UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 02/26/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 080016 dmi.chassis.type: 3 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr080016:bd02/26/2013:svn:pn:pvr:rvn:rn:rvr:cvn:ct3:cvr: To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1438360/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
