** Tags added: bios-outdated-2301 ** Tags added: regression-release
-- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1396446 Title: HP DeskJet 842C will not print with Print Quality set to "Normal Grayscale," but "Draft Grayscale" and "Normal Color" work. Status in cups package in Ubuntu: New Status in hplip package in Ubuntu: New Bug description: In Document Print Status, the job status is "Stopped." In the Job Attributes, job-printer-state-message is "Filter failed." See attached for an extract from /var/log/cups/error_log. If I reprint from the Document Print Status GUI, after a moment's pause, I get a dialog box saying "Print Error — There was a problem processing document…" and the name of the document. I have deleted and re-added this printer several times with the Settings Manager → Printers GUI. The printer is an HP DeskJet 842C, which comes up as an 840C on screen. The test page works (I assume because it's in colour mode). I am running Xubuntu. This printer worked with Xubuntu 10.04.2. $ lsb_release -rd Description: Ubuntu 14.04.1 LTS Release: 14.04 hplip: Installed: 3.14.3-0ubuntu3.2 Candidate: 3.14.3-0ubuntu3.2 Version table: *** 3.14.3-0ubuntu3.2 0 500 http://ca.archive.ubuntu.com/ubuntu/ trusty-updates/main amd64 Packages 100 /var/lib/dpkg/status 3.14.3-0ubuntu3 0 500 http://ca.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages cups: Installed: 1.7.2-0ubuntu1.2 Candidate: 1.7.2-0ubuntu1.2 Version table: *** 1.7.2-0ubuntu1.2 0 500 http://ca.archive.ubuntu.com/ubuntu/ trusty-updates/main amd64 Packages 500 http://security.ubuntu.com/ubuntu/ trusty-security/main amd64 Packages 100 /var/lib/dpkg/status 1.7.2-0ubuntu1 0 500 http://ca.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: hplip 3.14.3-0ubuntu3.2 ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8 Uname: Linux 3.13.0-39-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.5 Architecture: amd64 CurrentDesktop: XFCE Date: Tue Nov 25 23:33:52 2014 InstallationDate: Installed on 2011-03-27 (1339 days ago) InstallationMedia: Xubuntu 10.04.2 "Lucid Lynx" - Release amd64 (20110215.1) Lpstat: device for DeskJet_840C: hp:/usb/DeskJet_840C?serial=MX0CR1Y104LB MachineType: System manufacturer System Product Name Papersize: letter PpdFiles: DeskJet_840C: HP Deskjet 840c, hpcups 3.14.3 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic root=UUID=78f80a62-5dce-4bc0-bef4-fc21c095ad2f ro quiet splash nomdmonddf nomdmonisw nomdmonddf nomdmonisw vt.handoff=7 SourcePackage: hplip UpgradeStatus: Upgraded to trusty on 2014-11-13 (13 days ago) dmi.bios.date: 09/08/2010 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 1601 dmi.board.asset.tag: To Be Filled By O.E.M. dmi.board.name: M4A88TD-V EVO/USB3 dmi.board.vendor: ASUSTeK Computer INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: Asset-1234567890 dmi.chassis.type: 3 dmi.chassis.vendor: Chassis Manufacture dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1601:bd09/08/2010:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM4A88TD-VEVO/USB3:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion: dmi.product.name: System Product Name dmi.product.version: System Version dmi.sys.vendor: System manufacturer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1396446/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
