Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: alsa-driver (Ubuntu)
Status: New => Confirmed
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Touch seeded packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/2018175
Title:
[Zenbook UP6502ZD_Q539ZD, Realtek ALC294, Speaker, Internal] No sound
at all
Status in alsa-driver package in Ubuntu:
Confirmed
Bug description:
headphone jack works
speakers don't work
Tried some fixes I found in the ubuntu forums to no avail
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 5.19.0-41.42~22.04.1-generic 5.19.17
Uname: Linux 5.19.0-41-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.4
Architecture: amd64
CasperMD5CheckResult: pass
Date: Sat Apr 29 22:40:09 2023
InstallationDate: Installed on 2023-04-21 (8 days ago)
InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64
(20220809.1)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp failed
Symptom_AlsaPlaybackTestStderr: F a i l u r e t o s u s p e n d : N o
s u c h e n t i t y
Symptom_Card: sof-hda-dsp - sof-hda-dsp
Symptom_DevicesInUse:
Error: command ['pkexec', 'fuser', '-v', '/dev/snd/by-path',
'/dev/snd/controlC0', '/dev/snd/hwC0D0', '/dev/snd/hwC0D2',
'/dev/snd/pcmC0D5p', '/dev/snd/pcmC0D4p', '/dev/snd/pcmC0D3p',
'/dev/snd/pcmC0D1c', '/dev/snd/pcmC0D1p', '/dev/snd/pcmC0D0c',
'/dev/snd/pcmC0D0p', '/dev/snd/pcmC0D7c', '/dev/snd/pcmC0D6c', '/dev/snd/seq',
'/dev/snd/timer'] failed with exit code 127: Error executing command as another
user: Not authorized
This incident has been reported.
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [Zenbook UP6502ZD_Q539ZD, Realtek ALC294, Speaker, Internal] No sound
at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/30/2022
dmi.bios.release: 5.25
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: UP6502ZD.305
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UP6502ZD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUP6502ZD.305:bd06/30/2022:br5.25:svnASUSTeKCOMPUTERINC.:pnZenbookUP6502ZD_Q539ZD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUP6502ZD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct31:cvr1.0:sku:
dmi.product.family: Zenbook Flip
dmi.product.name: Zenbook UP6502ZD_Q539ZD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2023-04-29T21:55:59.760443
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