Public bug reported:
USB Headphones do not play test audio from the "Sound" section of the
configuration application if either of the following are true:
3.5mm speakers are plugged into port
HDMI Monitor is attached to computer
VLC Media player is able to properly choose and play through the USB headphones
even if both of the above scenarios occur.
Removing the HDMI monitor and unplugging the 3.5mm speakers allows the
headphones to work as expected.
Rebooting the PC with the USB device plugged in does not make a difference in
output.
The "Sound" section of the configuration page shows the list of output devices
exactly as you would expect.
Selecting the headphones from the list of output devices and choosing "Test"
does not produce sound if either of the above conditions are true.
Description: Ubuntu 20.04.1 LTS
Release: 20.04
I will investigate trying to disable my HDMI as an audio device.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-58.64-generic 5.4.73
Uname: Linux 5.4.0-58-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.14
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Jan 1 13:18:15 2021
InstallationDate: Installed on 2019-12-11 (387 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
PackageArchitecture: all
ProcEnviron:
SHELL=/bin/bash
LANG=en_US.UTF-8
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
PATH=(custom, no user)
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:V2 successful
Symptom_Card: Oland/Hainan/Cape Verde/Pitcairn HDMI Audio [Radeon HD 7000
Series] - HDA ATI HDMI
Symptom_PulsePlaybackTest: PulseAudio playback test successful
Symptom_Type: Only some of outputs are working
Title: [USB-Audio - Razer Kraken 7.1 V2, playback] Playback problem
UpgradeStatus: Upgraded to focal on 2020-04-27 (248 days ago)
dmi.bios.date: 03/25/2020
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.15.0
dmi.board.name: 09WH54
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr2.15.0:bd03/25/2020:svnDellInc.:pnPrecisionTower3620:pvr:rvnDellInc.:rn09WH54:rvrA00:cvnDellInc.:ct3:cvr:
dmi.product.family: Precision
dmi.product.name: Precision Tower 3620
dmi.product.sku: 06B7
dmi.sys.vendor: Dell Inc.
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1909830
Title:
[USB-Audio - Razer Kraken 7.1 V2, playback] Playback problem | VLC
Player works correctly
Status in alsa-driver package in Ubuntu:
New
Bug description:
USB Headphones do not play test audio from the "Sound" section of the
configuration application if either of the following are true:
3.5mm speakers are plugged into port
HDMI Monitor is attached to computer
VLC Media player is able to properly choose and play through the USB
headphones even if both of the above scenarios occur.
Removing the HDMI monitor and unplugging the 3.5mm speakers allows the
headphones to work as expected.
Rebooting the PC with the USB device plugged in does not make a difference in
output.
The "Sound" section of the configuration page shows the list of output
devices exactly as you would expect.
Selecting the headphones from the list of output devices and choosing "Test"
does not produce sound if either of the above conditions are true.
Description: Ubuntu 20.04.1 LTS
Release: 20.04
I will investigate trying to disable my HDMI as an audio device.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-58.64-generic 5.4.73
Uname: Linux 5.4.0-58-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.14
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Jan 1 13:18:15 2021
InstallationDate: Installed on 2019-12-11 (387 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
PackageArchitecture: all
ProcEnviron:
SHELL=/bin/bash
LANG=en_US.UTF-8
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
PATH=(custom, no user)
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:V2 successful
Symptom_Card: Oland/Hainan/Cape Verde/Pitcairn HDMI Audio [Radeon HD 7000
Series] - HDA ATI HDMI
Symptom_PulsePlaybackTest: PulseAudio playback test successful
Symptom_Type: Only some of outputs are working
Title: [USB-Audio - Razer Kraken 7.1 V2, playback] Playback problem
UpgradeStatus: Upgraded to focal on 2020-04-27 (248 days ago)
dmi.bios.date: 03/25/2020
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.15.0
dmi.board.name: 09WH54
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr2.15.0:bd03/25/2020:svnDellInc.:pnPrecisionTower3620:pvr:rvnDellInc.:rn09WH54:rvrA00:cvnDellInc.:ct3:cvr:
dmi.product.family: Precision
dmi.product.name: Precision Tower 3620
dmi.product.sku: 06B7
dmi.sys.vendor: Dell Inc.
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