Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: cups (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1875796
Title:
HP Envy 5530 printer/scanner does not work
Status in cups package in Ubuntu:
Confirmed
Bug description:
ubuntu 20.04 LTS
see troubleshoot.txt please
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: cups 2.3.1-9ubuntu1.1
ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
Uname: Linux 5.4.0-26-generic x86_64
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Wed Apr 29 08:15:00 2020
InstallationDate: Installed on 2020-04-28 (0 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
Lpstat:
device for ENVY_5530_series_CN4A5310HJ067B_:
implicitclass://ENVY_5530_series_CN4A5310HJ067B_/
device for HP-ENVY-5530-series:
hp:/usb/ENVY_5530_series?serial=CN4A5310HJ067B
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 046d:c52e Logitech, Inc. MK260 Wireless Combo Receiver
Bus 001 Device 003: ID 03f0:c311 HP, Inc ENVY 5530 series
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: System manufacturer System Product Name
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/HP-ENVY-5530-series.ppd',
'/etc/cups/ppd/ENVY_5530_series_CN4A5310HJ067B_.ppd'] failed with exit code 2:
grep: /etc/cups/ppd/HP-ENVY-5530-series.ppd: Permission denied
grep: /etc/cups/ppd/ENVY_5530_series_CN4A5310HJ067B_.ppd: Permission denied
ProcEnviron:
LANGUAGE=nl_BE:nl
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=nl_BE.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-26-generic
root=UUID=77c5fdfc-4b0d-48ce-93d9-8aba51f17f9b ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/12/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3601
dmi.board.asset.tag: Default string
dmi.board.name: H110M-A/M.2
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr3601:bd12/12/2017:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH110M-A/M.2:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
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